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Highly successful Information Technology Staff Technical Account Manager professional with a unique blend of well-proven thought leadership, business analytics, and development program/project management skills. Significant and diverse experience in the information services field in both government and private sectors. Proven ability to manage, lead and motivate high performance teams and deliver high quality information systems services results that enhance company profitability and efficiency. Strong technical leadership in conducting product demonstrations, assisting in making technical sales presentations, and implementing products and systems. Built a reputation for thoroughly understanding customer needs and identifying additional ideas that result in added revenue. Average Double digit growth in both Public and Private Sector.
Vmware By Broadcom
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Staff Technical Account ManagerVmware By Broadcom Dec 2015 - PresentReston, Va• Provide project leadership for the customer’s major VMware initiatives. This would include project management functions and solutions architecting functions• Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff• Design and develop innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering group and consulting architects as required• Maintain current functional and technical knowledge of the entire VMware product line• Manage and drive competing requests across simultaneous client engagements• Provide clear and constructive status of customer experience and use case feedback to VMware account management teams to ensure customer satisfaction with VMware products and services, and expand the use of VMware products and services by the customer•Provide clear and constructive product feedback to VMware Product Management teams based on customer requirements• Help to document best practices in developing and deploying VMware solutions• Function as a front-line technical resource for “best practice” and informal customer questions• Ability to guide the customer and VMware technical support teams to promptly and accurately assess situations, organize appropriate response , escalation if necessary, and support activities to satisfactory closure.
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Senior Technical Account Manager IiMicrosoft Aug 2005 - Dec 2015Washington D.C. Metro AreaProvides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned accounts. Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health. Maintains support delivery plans that capture current situation and analysis for IT Health improvement – also used by sales opportunities and renewal. Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs. o Technical liaison between a customer and Microsofto Customer advocateo Escalation point for support issueso Troubleshooter for areas in which they have expertiseo Support resource manager -
Cmsgt Maintenance Superintendent / Logisitics SupervisorUsaf/Ang Retired Dec 1983 - Jan 2006UsaResponsible for design, specification, implementation, and execution of system tests and procedures utilizing commercial test tools and equipment for routers, hubs, bridges and switches. Maintenance Superintendent Communications Squadron . Supervises and provides technical guidance to maintenance personnel performing computer maintenance and evaluates maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Performs maintenance trend analysis and applies production control and other management principles and procedures to maintenance operations. Demonstrates continuous effort to improve operations, decrease cycle time and streamline work processes, and works cooperatively and jointly to provide quality seamless customer service.
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Systems EngineerAttachmate 1994 - 2005Provided pre sales technical engineering solutions to Fortune 1000 and Government end users. Assisted in determining customer requirements and positioning company products for best technical solution. Conducted product demonstrations and technical sales presentations, plus successfully installed evaluation units, products, systems and proof of concepts.Managed customer-based service projects for designing, developing and implementing custom software business solutions. Provided Attachmate and OEM partner product value-added technical services for host connectivity, data ware-housing and web based solutions including project planning, presentation, installation, configuration and education.
Mike Navarini Skills
Mike Navarini Education Details
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Computer Science And Business Marketing
Frequently Asked Questions about Mike Navarini
What company does Mike Navarini work for?
Mike Navarini works for Vmware By Broadcom
What is Mike Navarini's role at the current company?
Mike Navarini's current role is VMware by Broadcom STAFF Technical Adoption Manager (Federal).
What is Mike Navarini's email address?
Mike Navarini's email address is mi****@****oft.com
What is Mike Navarini's direct phone number?
Mike Navarini's direct phone number is +130147*****
What schools did Mike Navarini attend?
Mike Navarini attended Christopher Newport University, Christopher Newport University.
What are some of Mike Navarini's interests?
Mike Navarini has interest in Travelling, Golf.
What skills is Mike Navarini known for?
Mike Navarini has skills like Saas, Enterprise Software, Solution Selling, Embedded Systems, Virtualization, Cloud Computing, Microsoft Technologies, Sales Enablement, Software Industry, Software Development, Data Center, Soa.
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Michael Navarini
Warm Springs, Or -
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Mike Navarini
Mason, Oh2attachmate.com, attachmate.com
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