Mike Nicholas is a Vice President Customer Service at Zenoss. He possess expertise in agile methodologies, account management, professional services, strategic partnerships. Colleagues describe him as "Mike brings leadership, a sense of stability, direction, and forward motion to any engagement. I have worked with Mike on many customer accounts, and have worked with the project management team that he built out. Mike's ability to build a team, put a process in place, and consistently deliver provides an invaluable service in any setting. While responding to emergencies is an unfortunate reality, and one that Mike handles well, the ability to avoid escalations is even more… Show more" and "Mike is a dedicated Account and Program Manager who always is on top of his client's needs and plans. He maintains a positive relationship knows what is required for their success and most importantly - he is prepared to achieve that success. His abilities always impressed me and I knew when Mike was working with a client, they were going to succeed. I recommend Mike because of his good nature, his calm abilities in a crisis, and his attention to planning and detail. I'd enjoy… Show more"