BRD•UAT•Testing•Product Management•Scrum•Agile•Kanban•Scrumban• Requirement Gathering•Process Mapping•

● Led the successful integration of Plaid API, enhancing customer onboarding speed by 30%.● Delivered 5+ digital transformation projects, increasing operational efficiency by 20%.● Managed a product backlog of 200+ user stories, ensuring delivery of high-priority features.● Collaborated with cross-functional teams of 15+ members, achieving an on-time delivery rate of 95%.● Increased customer satisfaction by 15% by launching customer-focused features and improvements.

● Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospective.●Led sprint reviews, daily scrums, and planning meetings to realize full team engagement.● Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.● Managed product backlog and supported Scrum framework for monthly sprint releases.● Led Agile software development projects, reducing time-to-market by 25%.● Improved product clarity by 30% through detailed user story creation and acceptance criteria.● Conducted stakeholder interviews, resulting in a 20% increase in requirements accuracy.● Prioritized product features to achieve a 10% increase in revenue over 12 months.● Implemented change management processes, reducing scope creep incidents by 40%.

● Introduced Agile methodologies, leading to a 25% reduction in project duration and faster user adoption. ● Documenting process flows for AS IS & TO BE processes, workflows, and data flows.● Communicating with project managers, subject matter experts and end users● Gathering, analyzing, documenting and validating business requirements from the Project Sponsor for the implementation of a Customer Relationship Management (CRM) system for an IT Consulting firm● Creating functional specification requirements using interviews and document analysis.● Creating Mock-ups to capture user preferences using Mock-Flow - cloud based tool.● Documentation of the User Stories using Jira for full traceability and management.● Creating use cases, use case diagrams, test plans and test cases.● Interfacing between the business and technical teams and translating technical and business requirements.● Assisting with the creation and maintenance of process and data flow mapping in relation to key personal data input and data transformation processes.● Preparing and executing tasks in accordance with a defined project plan.● Managing the project RAID log, from identification through to mitigation and closure