Mike Ocon Email & Phone Number

Multiple

Coordinate all field and shop service personnel in addition to managing personnel and logistical support for outage crews.Make P&L forecasts, develop and implement guidelines for improved service.

Provide technical service and assistance to dealership customers. Provide troubleshooting help via phone, e-mail, and in person.Run day to day operations of service department. Develop, maintain customer relationships. Provide warranty documentation as well as proper service records and audits.

Performed major and minor repairs on all types of forklifts and high reach equipment specialized in diesel units and aerial lift platforms.This was the first job I applied for when returning to Texas and I left when a better opportunity presented itself.

Ran day to day operations of service department as well as filled in as Branch Mgr in the absence of the branch mgr. Ran parts department as well as being the branch Safety Officer.Aided in developing and implementing policies to make the troubled branch profitable as well as meeting budget guidelines. Advised branch manager with reguards to service and transportation budget goals and needs.Specific accomplishments:The OKC branch was offered to me upon my former district mgr learning of the impending layoffs at CAT. The branch had lost money for 18 consecutive months, the inventory had shrunk to less than 3 million with a down equipment percentage at over 30%. Streamlined service department and trimmed excess expenses, attained down equipment % of under 5% and maintained on a weekly basis. Branch inventory grew to 8 million due to tornado damage, inventory stabilized at 6 million and down equipment percentages stayed under 5%. During my tenure at the branch the branch manager position was vacant several times, during these times I would act as interim manager. Due to lack of a college degree I was not considered as a permanent replacement.The branch had never performed well enough to receive the profit sharing bonuses, the first year I was there the branch achieved the goals for the minimum bonus, the next year was better as was the following.Employee loss was minimal and training was increased which helped with the efficiency of the service department as well as increased moral amoung the technicians.Evaluated the vendors and the products being consumed and streamlined the purchasing and use of shop supplies.Left due to dying parent and need to return to Texas to care for them.

Worked as a field technician with emphasis on high reach equipment. Promoted to shop foreman in 2000 with accompanying training completed in 2001 to include budget workshop classes, conflict resolution, safety officer training. Left for opportunity to run my own shop.