Mike Ocon Email & Phone Number

Multiple

Coordinate all field and shop service personnel in addition to managing personnel and logistical support for outage crews.Make P&L forecasts, develop and implement guidelines for improved service.

Provide technical service and assistance to dealership customers. Provide troubleshooting help via phone, e-mail, and in person.Run day to day operations of service department. Develop, maintain customer relationships. Provide warranty documentation as well as proper service records and audits.

Performed major and minor repairs on all types of forklifts and high reach equipment specialized in diesel units and aerial lift platforms.This was the first job I applied for when returning to Texas and I left when a better opportunity presented itself.

Ran day to day operations of service department as well as filled in as Branch Mgr in the absence of the branch mgr. Ran parts department as well as being the branch Safety Officer.Aided in developing and implementing policies to make the troubled branch profitable as well as meeting budget guidelines. Advised branch manager with reguards to service and.

Worked as a field technician with emphasis on high reach equipment. Promoted to shop foreman in 2000 with accompanying training completed in 2001 to include budget workshop classes, conflict resolution, safety officer training. Left for opportunity to run my own shop.