Mike Oestmann Email & Phone Number

Aurora, Illinois, United States

Responsibility and authority for all aspects of the daily operation of the business. Review sales activities, staff management, maintain exceptional quality of work, drive outstanding customer satisfaction, drive revenue and profit margin, and other documented goals as assigned by the Owner. Essential Duties and Responsibilities: • Follow and enforce all company policies and procedures.• Take necessary corrective and/or disciplinary action for employee non-compliance. • Manage office and shop personnel and daily operations. • Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals. • Direct the smooth, orderly and organized operation of the store. • Maintain a personal positive attitude and positive communications at all times. • Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians. • Ensure selection of quality parts. • Ensure target margins are achieved. • Open and close store on a daily basis. Perform daily accounting closing and balancing procedures. • Perform daily, weekly, and monthly reconciliations, audits and report analysis. • Ensure all equipment is fully operational and in good working order. Ensure technicians have the resources needed to do their job. • Maintain above and beyond customer service standards.

Naperville, Il

Oversee the operation and growth of the Car Care Center facility. Managing, leading and coordinating the facility staff and their functions to ensure outstanding customer service, maintaining work schedules and meeting service and budgetary goals related to automotive repairs and related service. Operates the Car Care Center facility, overseeing the overall profitable operation and growth of the shop and maximizing day to day operations. Includes achieving service and budgetary goals related to automotive repairs and related service to customers. • Manages, maintains and builds quality customer relationships. • Maintains personal and store sales standards as set by management • Oversees Facility staff. Includes coordinating the recruiting and selection of candidates and recommending compensation changes, promotions, demotions and termination decisions. • Schedules staff and self to ensure smooth operation and appropriate staffing levels at all times. • Trains Employees and evaluates their performance. Makes decisions regarding performance issues, in accordance with Company policies and procedures. Responds to Employee issues and concerns. • Provides input into overall location scheduling to ensure the appropriate number of Technicians is designated to accommodate workload; determines which Employees will work which days and shifts.

Chicago, Illinois

Oversight and day-to-day operation of the shop. Provide leadership while managing the service of customers’ automotive needs, promoting a culture of quality and superior customer service. Drive both in store and mobile sales and repairs. Maintain multiple service accounts and road side assistance. Maintain store inventory levels, drive sales and maximizing profit.

Multiple

•Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates. •Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand. •Supervising Store Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates. •Ensure all products and displays are merchandised effectively. Walk the store with District Managers, Merchants and others to stay proactive on merchandising issues. •Develop and communicate store standards to associates. Develop store mission, strategy and objectives and ensure that they are met. Forecast staffing needs. •Ensure safety. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc. •Maintain department profitability through analysis, trend identification and responding to identified problems. Coordinate merchandising maintenance for multiple departments. Study and review competition.•Lead Inventory Management.•Manage Front End Operations. Own execution of FIRST for Checkout and manage Power Hours per the program in all designated areas. Drive training, program execution, shrink mitigation and motivating team to meet company metrics. Maintain Store Appearance through proper maintenance of equipment and merchandising in Front End area. •Manage Back End Operations Team. •Manage Office Operations. •Manage Project Implementations. Execute all project implementations from the SSC as trained by the District Operations Manager. Ensure all project timelines are met and partner with ASDS to ensure all required training is executed timely.

Multiple

•Drive execution of store safety programs and ensure compliance with company standards and policies. Use data to identify trends that may lead to accidents. •Ensure environmental compliance to company standards. •Execute and drive shrink related operational processes. Independently analyze store data to identify associate behaviors and / or operational issues that may cause shrink. Prepare detailed and accurate reports in a timely manner. Monitor criminal cases, appear in court and testify as warranted.•Drive execution of the Company's internal and external theft and fraud strategy and ensure compliance with company standards and policies. Identify and successfully investigate matters of internal dishonesty and Organized Retail Crime investigations throughout the district.•Conduct internal investigations in partnership with the DAPM and Human Resources. Prepare detailed and accurate reports in a timely manner. Monitor criminal cases, appear in court and testify. •Supervise, develop and retain qualified hourly AP associates. •Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.•Monitor and maintain CCTV systems. Install and update systems as necessary.

Darien, Illinois

•Managing Front End Operations: Expediting Customers by appropriately supervising Cashiers and Lot Associates. Overseeing operations of Cashier, Service Desk, Lot and all Remote Cashier locations. Partnering with bookkeeping to ensure business reconciliation. Promoting services offered at the service desk. Maintaining training support and daily execution of Back-Up Cashier program. Using Standard Operating Procedures to effectively serve Customers. •Supervising Associates. Rewards and recognizes department associates at discretion. Manages associate’s performance through communication of goals, documenting and evaluating their performance; develops associates by providing informal and formal performance-based feedback. Interprets and enforces Home Depot policies with associates in his/her department; provides input to SM and HRM regarding appropriate discipline and/or discharge. Participates in interview process for applicants; partners with SM and HRM regarding hiring recommendations. Provides input to SM and HRM regarding promotion of associates in his/her department. Provides input to SM and HRM regarding performance appraisal and/or professional development. •Associate Development. Maintaining knowledge on all services and credit programs and ensuring all Associates have same working knowledge. Training other Associates on all policies and procedures pertaining to Front End operations. Training, coaching and developing Associates’ customer service skills within department of responsibility. Acquiring knowledge in product knowledge areas. Conducting Product Knowledge classes. •Customer Service. Approaching and greeting Customers. Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine Customers’ level of expertise and determine Customers’ needs. Answering questions about merchandise. Re-approaching Customers to provide assistance when appropriate. Resolving minor Customer complaints or concerns.

Woodridge

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associates Degree, Business Management

Diploma