Mike Oestmann Email & Phone Number

Aurora, Illinois, United States

• Responsibility and authority for all aspects of the daily operation of the business. Review sales activities, staff management, maintain exceptional quality of work, drive outstanding customer satisfaction, drive.
• Follow and enforce all company policies and procedures.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Manage office and shop personnel and daily operations.
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals.
• Direct the smooth, orderly and organized operation of the store.

Naperville, IL

• Oversee the operation and growth of the Car Care Center facility. Managing, leading and coordinating the facility staff and their functions to ensure outstanding customer service, maintaining work schedules and meeting.
• Manages, maintains and builds quality customer relationships.
• Maintains personal and store sales standards as set by management
• Oversees Facility staff. Includes coordinating the recruiting and selection of candidates and recommending compensation changes, promotions, demotions and termination decisions.
• Schedules staff and self to ensure smooth operation and appropriate staffing levels at all times.
• Trains Employees and evaluates their performance. Makes decisions regarding performance issues, in accordance with Company policies and procedures. Responds to Employee issues and concerns.

Chicago, Illinois

Oversight and day-to-day operation of the shop. Provide leadership while managing the service of customers’ automotive needs, promoting a culture of quality and superior customer service. Drive both in store and mobile sales and repairs. Maintain multiple service accounts and road side assistance. Maintain store inventory levels, drive sales and maximizing.

Multiple

• Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.
• Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand.
• Supervising Store Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store.
• Ensure all products and displays are merchandised effectively. Walk the store with District Managers, Merchants and others to stay proactive on merchandising issues.
• Develop and communicate store standards to associates. Develop store mission, strategy and objectives and ensure that they are met. Forecast staffing needs.
• Ensure safety. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc.

Multiple

• Drive execution of store safety programs and ensure compliance with company standards and policies. Use data to identify trends that may lead to accidents.
• Ensure environmental compliance to company standards.
• Execute and drive shrink related operational processes. Independently analyze store data to identify associate behaviors and / or operational issues that may cause shrink. Prepare detailed and accurate reports in a.
• Drive execution of the Company's internal and external theft and fraud strategy and ensure compliance with company standards and policies. Identify and successfully investigate matters of internal dishonesty and.
• Conduct internal investigations in partnership with the DAPM and Human Resources. Prepare detailed and accurate reports in a timely manner. Monitor criminal cases, appear in court and testify.
• Supervise, develop and retain qualified hourly AP associates.

Darien, Illinois

• Managing Front End Operations: Expediting Customers by appropriately supervising Cashiers and Lot Associates. Overseeing operations of Cashier, Service Desk, Lot and all Remote Cashier locations. Partnering with.
• Supervising Associates. Rewards and recognizes department associates at discretion. Manages associate’s performance through communication of goals, documenting and evaluating their performance; develops associates by.
• Associate Development. Maintaining knowledge on all services and credit programs and ensuring all Associates have same working knowledge. Training other Associates on all policies and procedures pertaining to Front End.
• Customer Service. Approaching and greeting Customers. Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine Customers’ level of expertise and determine.

Woodridge

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associates Degree, Business Management

Diploma