Mike Ontrakarn Email & Phone Number

Mike Ontrakarn is a Account Manager and Category Manager and Sales and Customer Service Representative at Living Direct. He possess expertise in sales, customer service, analytical skills, merchandising, retail and 5 more skills. Colleagues describe him as "As the individual at Living Direct that originally hired Michael and initially assisted him on his journey from sales agent to category manager, I can state without hesitation that Michael is one of the most knowledgeable and skilled sales agents and product managers I have had the privilege of working with during my 12+ years with the company. Michael initially joined Living Direct as a phone sales agent and, thanks to his extensive background in appliance related sales, quickly established himself as the top sales agent within my department. In addition to quickly reaching top level sales metrics, Michael initiated a post-sales follow up program which allowed our department to increase our extended warranty sales by a wide margin in a short amount of time. Thanks to Michael's extensive knowledge of beer and beverage related products, we were able to quickly promote him into the role of category manager for those product lines. Michael wasted little time in discovering and adding new beer and beverage related items into our product lineups that enabled Living Direct to grow those categories to ever increasing heights during his first year in the new role. In addition, Michael played an integral part in the success of our retail website, Kegerator.com. Thanks to his personal efforts, and deep knowledge of all things kegerator, Living Direct was able to grow Kegerator.com into one of the fastest and most profitable websites within our family of retail sites. Michael's innate willingness to share his extensive product knowledge with those around him also allowed him to become a very effective trainer during the past few years both here at Living Direct and with our parent company Build.com in California. I can personally attest that Living Direct's call center sales were positively impacted by Michael's willingness to train new sales agents as needed while continuing to provide product support to veteran agents as well. Michael's deep knowledge of beer and beverage related products, coupled with his natural sales and service skill sets, make him an ideal candidate for any applicable jobs within this industry. Brian Ford Vice President - Sales & Service Living Direct, Inc. " and "Mike has been one of our "A" players at Living Direct since the day he started. He came to Living Direct with a deep knowledge of both beer and wine related items like wine cellars, kegerators, wine refrigerators and beverage refrigerators which helped him hit the ground running. Mike quickly expanded his knowledge base to our other product categories (Room Air and Appliances) as well. He exceeded all expectations on our sales floor bringing in the top sales numbers. Over his tenure he has held many training sessions to disseminate his product knowledge to all of the individuals within our company. Within a year Mike was promoted on to our Merchandising/Category Management team and has continued to exceed all expectations there as well. He is super passionate and always eager to learn. He brought innovation and creativity to our Category Team. He is constantly coming up with new ideas to help us differentiate ourselves and stand out to the customer against our competition. He is amazing at working across the organization and makes it a point to do so. Mike takes on each challenge with a smile on his face. He is truly a pleasure to have as an employee."

Listed skills include Sales, Customer Service, Analytical Skills, Merchandising, and 6 others.

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  San Diego Mesa College

  Computer Science