Mike Orcel Email & Phone Number

Palm Coast, FL

• Manage and oversee the administration of the properties, interior decoration, reservations, operations, maintenance, detailed budgets, and financial reports.
• Exceeded over 50 positive 5-star reviews from a culturally diverse group of people from around the world in just a short period of time.
• Slowly grew my business by constantly improving the appearance of homes and adding additional amenities to increase desirability and occupancy rating.
• Currently managing two 3bd/2ba vacation rental units through the use of Airbnb, Booking.com, and VRBO.
• Conduct screening and scheduling or reservations and correspondence with all guest inquiries.
• Arbitrate adjustments of nightly rates and availabilities and issue special offers/refunds as necessary.

Palm Coast, FL

• Studied assisted living regulations for the state of Florida.
• Developed, managed, oversaw and implemented annual budget.
• Maintained facility compliance with federal and state regulations.
• Direct patient care (ADLs) through observation for health and well-being and potential complications for a two 5-bed assisted living facility homes, including patients with dementia and Alzheimer's, diabetes.
• Medication administration and MAR documentation.
• Plan and coordinated recreational and therapeutic activities with residents of varying abilities.

Palm Coast, FL

Palm Coast, FL

• Tasked with overseeing the I.T Operations of an entire school in Flagler County
• Performed light Network Administration for the newly installed machines for the users: Login issues,
• Password re-set, e-mail login.
• Daily provides hands-on administration and maintenance of other associated network equipment.
• Installed and configured computer equipment software with required software policies and standards.
• Supported Printers and Print management.

Daytona Beach, Florida Area

• Create and manage D2L course shells as well as faculty/students accounts.
• Provide technical support for thousands of users including students, faculty and staff over the phone calls, emails, and in person
• Assist faculty in the creation and management of Falcon Online course material and content.
• Monitor SysAid ticketing system, Falcon Online, and Help Desk web-mail, and follow timely resolution of all work orders.
• Provide support and troubleshooting to students and faculty in the areas of hardware, mobile devices, software, computer applications, networking, and peripherals.
• Carry out on-site analysis, identification, and resolution for difficult / common issues regarding D2L learning management system, computer, and devices problems for end users.

• Create and manage D2L course shells as well as faculty/students accounts.
• Provide technical support for thousands of users including students, faculty and staff over the phone calls, emails, and in person
• Assist faculty in the creation and management of Falcon Online course material and content.
• Monitor SysAid ticketing system, Falcon Online, and Help Desk web-mail, and follow timely resolution of all work orders.
• Provide support and troubleshooting to students and faculty in the areas of hardware, mobile devices, software, computer applications, networking, and peripherals.
• Carry out on-site analysis, identification, and resolution for difficult / common issues regarding D2L learning management system, computer, and devices problems for end users.

Ormond Beach, FL

• Installed, repaired, maintained, and upgraded desktop, notebook computers, and printers.
• IImplemented and managed wireless networks with firewall and router configurations and anti-malware solutions.
• IImplemented new group policies for different departments within the hospital.

Daytona Beach, Florida Area

• Manager of the Adult Education department’s computer lab.
• Responsible for maintenance and upkeep of lab computers, LAN access, and programs.
• Responsible for managing and updating student information database, and doing light tutoring when the occasion arises.
• Provides technical support to faculty/staff, and students in the areas of hardware, network, and software.

• Responsible for IT and system programming, answering work orders from the Help Desk department in regards to hardware and software malfunctions on student labs and faculty/staff computers.
• Responsible for student graphic design/computer lab, opening procedures, technical assistance, and light tutoring help to students attending the college.
• Responsible for maintaining the help desk, a phone line for faculty/staff, and students’ questions and concerns, as it refers to computers and technical assistance.
• Working with and maintaining Tandberg systems Video VOip (Voice Over IP), and I.T.S. (Interactive Television Systems) in classrooms.