Mike Orcel Email & Phone Number

Palm Coast, Fl

•Manage and oversee the administration of the properties, interior decoration, reservations, operations, maintenance, detailed budgets, and financial reports.•Exceeded over 50 positive 5-star reviews from a culturally diverse group of people from around the world in just a short period of time.•Slowly grew my business by constantly improving the appearance of homes and adding additional amenities to increase desirability and occupancy rating.•Currently managing two 3bd/2ba vacation rental units through the use of Airbnb, Booking.com, and VRBO.•Conduct screening and scheduling or reservations and correspondence with all guest inquiries.•Arbitrate adjustments of nightly rates and availabilities and issue special offers/refunds as necessary.•Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness, and quality care with a smile.•Trained, coordinated and evaluated the activities and performance of cleaning staff and contract personnel.

Palm Coast, Fl

•Studied assisted living regulations for the state of Florida.•Developed, managed, oversaw and implemented annual budget.•Maintained facility compliance with federal and state regulations.•Direct patient care (ADLs) through observation for health and well-being and potential complications for a two 5-bed assisted living facility homes, including patients with dementia and Alzheimer's, diabetes, hypertension, schizophrenia, Major Depressive Disorder•Medication administration and MAR documentation.•Plan and coordinated recreational and therapeutic activities with residents of varying abilities.•Interfaced with all local and state agencies for compliance and yearly licensing.•Communicate with residents, immediate family, doctors and agencies concerning any and all relevant issues.

Palm Coast, Fl

Palm Coast, Fl

•Tasked with overseeing the I.T Operations of an entire school in Flagler County•Performed light Network Administration for the newly installed machines for the users: Login issues, •Password re-set, e-mail login.•Daily provides hands-on administration and maintenance of other associated network equipment. •Installed and configured computer equipment software with required software policies and standards.•Supported Printers and Print management.•Performed hardware and software installation and provides high-level customer care, training, and technical support.

Daytona Beach, Florida Area

•Create and manage D2L course shells as well as faculty/students accounts.•Provide technical support for thousands of users including students, faculty and staff over the phone calls, emails, and in person•Assist faculty in the creation and management of Falcon Online course material and content.•Monitor SysAid ticketing system, Falcon Online, and Help Desk web-mail, and follow timely resolution of all work orders.•Provide support and troubleshooting to students and faculty in the areas of hardware, mobile devices, software, computer applications, networking, and peripherals.•Carry out on-site analysis, identification, and resolution for difficult / common issues regarding D2L learning management system, computer, and devices problems for end users.•Minimize user downtime and resolve issues immediately during updates and upgrades•Compiled and provided users with comprehensive walk-through, user guides, and training materials on the utilization of D2L learning management system and third party applications.•Recognized by faculty for customer service professionalism, excellence, and resourcefulness.

•Create and manage D2L course shells as well as faculty/students accounts.•Provide technical support for thousands of users including students, faculty and staff over the phone calls, emails, and in person•Assist faculty in the creation and management of Falcon Online course material and content.•Monitor SysAid ticketing system, Falcon Online, and Help Desk web-mail, and follow timely resolution of all work orders.•Provide support and troubleshooting to students and faculty in the areas of hardware, mobile devices, software, computer applications, networking, and peripherals.•Carry out on-site analysis, identification, and resolution for difficult / common issues regarding D2L learning management system, computer, and devices problems for end users.•Minimize user downtime and resolve issues immediately during updates and upgrades•Compiled and provided users with comprehensive walk-through, user guides, and training materials on the utilization of D2L learning management system and third party applications.•Recognized by faculty for customer service professionalism, excellence, and resourcefulness.

Ormond Beach, Fl

•Installed, repaired, maintained, and upgraded desktop, notebook computers, and printers.•IImplemented and managed wireless networks with firewall and router configurations and anti-malware solutions.•IImplemented new group policies for different departments within the hospital.

Daytona Beach, Florida Area

•Manager of the Adult Education department’s computer lab.•Responsible for maintenance and upkeep of lab computers, LAN access, and programs. •Responsible for managing and updating student information database, and doing light tutoring when the occasion arises.•Provides technical support to faculty/staff, and students in the areas of hardware, network, and software.

•Responsible for IT and system programming, answering work orders from the Help Desk department in regards to hardware and software malfunctions on student labs and faculty/staff computers.•Responsible for student graphic design/computer lab, opening procedures, technical assistance, and light tutoring help to students attending the college.•Responsible for maintaining the help desk, a phone line for faculty/staff, and students’ questions and concerns, as it refers to computers and technical assistance. •Working with and maintaining Tandberg systems Video VOip (Voice Over IP), and I.T.S. (Interactive Television Systems) in classrooms.