In my present job, I ensure smooth workflow by heading management of account managers, maintenance specialists, and regulatory compliance teams responsible for oversight of complex truck fleets. I enhance business efficiency by spearheading several complex projects, encompassing garage management, downtime management, and MD-HD vehicle/equipment reporting suite. I support business development and account executives as truck product SME by offering customer and prospect presentations regarding service offerings, devoted customer support, and regulatory compliance.Some of my proudest achievements in my present job include: Drove optimal business performance by directing product strategy and execution for garage management, downtime management, mobile maintenance, roadside assistance, truck preventive maintenance, regulatory compliance products. Developed shared vision for driver and fleet management experiences across all Donlen truck services products in collaboration with departments in technology product management. Increased business productivity by leading product integration and long-term planning for target operating model amongst Donlen, wheels, and LeasePlan following parent company Athene/Acquisition. Established truck department by liaising with senior leadership team.

• Responsible for building, managing, and growing Donlen’s relationship with one of Donlen’s key strategic accounts.. • Managed over 10,000 assets (vehicles/equipment) and $25MM in annual spend.• Analyzed and acted on day‐to‐day transactions in order to aid in current realization of $2.25MM in annual savings for one of Donlen’s key strategic accounts.• Coordinated operational groups responsible for all aspects of an asset’s lifecycle.• Streamlined and orchestrated supply chain management for vehicle acquisitions by closely partnering with OEMs, upfit vendors, transportation vendors, and additional ancillary vendors to maximize quality and timeliness while being cost effective.• Presented to key stakeholders within Donlen and customers on process improvement strategies, simplification and automation of operational tasks, cost saving initiatives, and overall fleet management opportunities.

• Responsible for the overall direction, coordination and evaluation of our vehicle acquisition departments; Factory Vehicle Ordering (30,000 annually), Out of Stock Purchasing (7,000 annually), Dealer Relations, and Relocation Services (3,000 annually) - total of 9 employees. • Responsible for establishing and nurturing relationships with vendors with an emphasis on longevity, quality service and maximizing volume of stock purchases and courtesy deliveries to increase cost efficiencies. Negotiating, documenting and implementing preferred (elite) dealer contractual agreement to achieve consistency and reliable service for our customers. • Support VP of Acquisitions by representing Donlen to clients, custom reports, presenting MBO’s/project status review to Senior Leadership, intervening in issues as necessary, and supporting sales efforts as required. • Oversees the relocation of vehicle transports via Trucked and Driveaway services. Review any service level issues that may arise with our preferred vendors. Establishing rebate programs and SLA’s.• Negotiate contracts & pricing with Dealerships & transportation partners - Increased net income by 40% within our Out of Stock Purchasing team in 2017. • Assists with prospect customer bids, existing customer RFPs, and new customer on boarding. • Provides support for our Truck Design Consultants team by reviewing upfit specifications and providing competitive quotes, schematics and recommendations to direct to customers. • Assisted in the development of key system enhancements, projects and correct system bugs. Electronic Draft Portal launched successful product to 20,000+ Vendor Network. Release of Donlen Transportation System and New Vehicle Ordering Platform which streamlined our supply chain process.

• Processed all incoming/outgoing purchase orders from customers to vendors and our own stock from Japan. • Directed all inbound/outbound freight. • Managed inventory bin locations, quantities, allocations, and on-hand counts through Microsoft Great Plains software.• Handled incoming sales calls for parts and followed up on existing quotes.• Maintained the tool crib and tracked all outgoing tools to service engineers on job sites.• Instrumental in organizing the consolidation of the KAIC parts department for relocation to Ripley, Tennessee.• Able to read machine manuals and diagrams.• Responsible for a $4 million inventory located throughout four warehouses

Assisted the Department of Innovation and Technology with the City of Chicago’s telecommunication network that included VoIP, & contacting AT&T for repair services or start ups. Answering and responding to incoming requests to resolve City Departments telephone issues which included documenting requests, following up with the departments to ensure the problem has been resolved. • Obtaining a Network Plus Certificate• Obtained a Master Certificate in Telecommunications Technology from IIT.