Increased sales volume year after year by providing unmatched customer service and diligent follow-up. Processed Rental Requests and Rental Contracts specific to the Aggregate Industries – Screen Plants / Impact-Cone-Jaw Crushers and Stacking Conveyors. Modernized and simplified the S.O.P. relative to Purchase Orders and Vendor communications. Utilized Six Sigma common sense in many areas of the business to decrease waste and overproduction. Maintained stock orders based on seasonal demand. Provide Customer Counseling with regards to Machine Maintenance and Grading Rock via outstanding In-Person and Over the Phone customer service. Proven ability to decipher a customer requests as the heavy equipment industry tends to be saturated with many terms for many of the same items. Aggregate Manufactures - Terex / Powerscreen / Telsmith / Inertia / MGL / McLanahan / Edge / Komptech / Cedar Rapids / Doosan / DEUTZ / Cummins / CAT / Scania / Kubota

 Streamline procedures revolving around portfolio management using Six Sigma Tools, Mistake Proofing and Proven Business Logic.  Effectively manage a portfolio of both active (Growth) and “risk” (Loss Mediation) accounts ($20M).  Report portfolio Charge Off predictions and resolution recommendations to senior executives.  Managed the sale, repairs and movement of mostly mid-sized construction equipment making certain that we received the best prices throughout the process(s).  Managed outside counsel and third party representatives (Repossession Agents, Auditors, Service Technicians, Auction Groups, Etc.) to ensure compliance and best prices.

 Managed the Western States territory relative to new customer growth with lines of credit ranging from $25,000 to $1,000,000.  Created and prepared new customer credit write ups to make certain of a swift approval and strong ROI followed by professional follow up to ensure utilization of a newly approved line of credit.  Managed a portfolio of problem loans with balances ranging from $100K and up to $5million. Report portfolio Charge Off predictions and resolution recommendations to senior executives.  Arranged large scale repossession events from start to finish while being coordinated, very accurate and most importantly, cost effective.  Process Owner and Champion of several very successful Six Sigma business initiatives.