- Purchased/installed/configured and tested LAN & WAN, Server & Client computer systems, email, security, printing, Disaster Recovery, and remote access services.- Windows/Active directory Admin – New users/objects, domain rights, single forest/single child domain- Server: Windows 2003/2008 server, Domain services, Active Directory, DNS,IIS - User Support – Installed, configured & supported many windows & Linux desktop applications

- Stabilized an unreliable SQL environment- Liaison responsibilities with IBM Engineering for hardware & software upgrades, problem resolution & defect tracking - SQL relational database new code deployment. - Project planning, UAT, defect management, distribution- Managed Subversion/Tortoise Version control systems. Responsible for branching/merging & DR- Managed IBM hosted file/application/Citrix server environment. Issue resolution, IBM Liaison.- Provided local end user technical support whenever necessary

- Managed quality team (2 locations in Bangalore India, Andover USA) for IAP Exchange Connector (EAsE). Project planning, execution, progress reporting against plan, & defect management (QC)experience building & working in an Agile test environment- Represented customers by collaborating with product manager & software developers to insure testability and customer requested features were included in new product designs- Wrote/documented test plans, converted customer use cases into executable test cases, tracking results, and reported to upper management- Researched, organized and delivered frequent technical training to my team and to the military customers I supported- Provided executive/weekly supervisory summary reports utilizing charts, graphs and other illustration techniques to present relevant points- Comprehensive planning, organizational and leadership skills using Excel, Word, Visio, and Project to track progress and meet delivery schedules- Managed IAP, Exchange, & Domino hardware environments including project planning, upgrades, backups, repairs & diagnostics- Architected & built custom discrete & virtual test environments using SQL Server, HyperV, Windows Server, Exchange, Active Directory, and DNS- Designed, installed & managed QA Disaster Recovery system using MS Data Protection Manager (DPM)- Procured hardware, developed architecture, the Domino & Exchange performance testing & reported results through program management.- Managed the QA cloud effort (2 locations in Bangalore India, Andover, USA) in collaboration with 3rd party vendor Sonian. - Developed technical documentation outlining procedures, processes (flow charts, process flow) & expected results- Developed test cases, reported defects, monitored defect metrics using Quality Center (QC). Tracked component testing status using “story” architecture in Scrumworks- 6 months exp. with HP's Quick Test Automated Test Environment (QTP). Developed scripts to automate manual tests

- IAP customer support - Holistic approach to resolving customer IAP problems. Used "sparks" problem resolution & tracking software. Specialties with our Military customers using IBM Domino mail system.- Provided liaison services between customer management & engineering, HP escalation manager, HP engineering & software development- Represented customers by working with product manager & software developers to insure testability of new product features- An ability to quickly understand complex new technologies and concepts- Researched, organized and delivered technical training to my team and to the military customers I supported.- Hardware - Enhanced knowledge of HP Proliant server hardware including DL360, DL320, DL380, DL385, and MSA fiber attach storage racks- Software - Comprehensive work with RHEL Linux Operating System (2.4 kernel), secure remote communication tools including ssh, scp, sftp etc.- Provided 24 hour on-call customer support when scheduled

- Using ProLiant BL, or DL series servers, HP management tools, EVA or DAS storage, & Notesbench characterization tools, determine performance spec’s for Lotus Domino on SLES, RHEL, or Windows- Planned, built & configured custom discrete & virtual test environments using Windows Server, RHEL & SLES Linux, IBM Domino/Notes, HyperV, Active Directory, and DNS on HP Proliant server & storage hardware.- Document and publish IBM/Lotus Domino on ProLiant performance data on HP ActiveAnswers forum- Complete 3rd party (KMDS) auditing procedures & post ProLiant test results on public Domino forums- Develop and publish Deployment/Configuration guides, Price/Performance guides, Linux cross platform messages, EVA storage performance evaluations, Linux/Domino solution papers, Best Practices whitepapers, and Reference configuration guides as requested by Marketing leadership

Domino Migration Project Lead - Notes multi-domain consolidation project in 2 phases. Contract opportunity, renewed 3 times to plan & deploy additional projects.Phase 1 - Stabilized an unreliable mail routing and replication infrastructure. Task goals met by replacing existing replication format with a modified hub and spoke topology. - Planned and deployed Domino Server Cluster fail-over technology. - Implemented enterprise wide directory catalog. - Determined causes for frequent server crashes, and repaired. - Planned and Implemented an enterprise wide disaster recovery program.Phase 2 - Consolidated 3700 domestic notes mail users into a single domain. - Upgraded remaining R4 & R5.04 users (client & mail) to R5.08. - Migrated remaining Exchange/Outlook users to Domino R5. Implemented mail quota on new servers.- Issued new user Ids, cross certs, moved mail, set up limited time archiving structure on older servers and modified mail clusters for load balancing. - Began ICM deployment for Domino mail clusters.- Coordinated with local Domino Administrators in 17 countries- Documented processes, organized daily & weekly progress calls- Progress Reports to upper managementProject Lead - In preparation for a corporate domain name change from StateStreetBank.com to ssb.com, responsible for: - Developing the overall plan for migrating the corporate email system including Domino Directory migration, Disaster Recovery, software/hardware upgrades testing & dry run - Documenting the procedure, listing any necessary manpower and materials - Coordination with other SSGA department liaisons - Approvals, documentation, and scheduling

Lead Domino Administrator - Managed 24 Domino servers in 13 domains.Performed cross-domain replication, cross certification, Disaster recovery, Security, Mail Routing, and server upgrade duties. Also responsible for Domino web interface to PVIT, built & managed Domino mail /application/QA clusters, and server monitoring/statistics reporting. Provided 2nd level Notes/Domino user support.Production Services - Led the effort to guarantee quality and timely customer deployment of ProvideIT products.Also functioned as customer point of contact for all technical issues relating to Merrill Lynch's use of the ProvideIT product.Network Administrator - Built & managed 22 server Microsoft NT 4.0/Linux environment.Fiber/ethernet 100baseT LAN. Responsible for building, configuring, securing, and deploying NT servers and infrastructure upgrades. Responsibilities included incorporating Linux Samba, Name Server, FTP, and Apache services into the eVelocity infrastructure.

Lead Notes Administrator - Responsible for planning and deploying the Notes infrastructureConsolidated 18 European and US servers to 7. Responsible for all aspects of the Notes environment. This included conducting the server consolidation while maintaining the existing infrastructure, specing and building servers, clustering and fault tolerance, calendaring and scheduling, migration of 950 mailfiles/3800 databases, mail security, addressing Firewall issues, overseeing the support of an international user base. Migrated remaining Netscape mail and Exchange mail clients to Domino R4.6Main Index Notes contact to CSC NTCB.Notes Technical Control Board (NTCB) Served on the Notes technical control board, a group of 20 of the most technical Notes admins in the CSC domain who are responsible for directing policy and technical innovation for the CSC Notes environment of 45,000 users worldwide.

IT Support Technician - Provided technical IT support services for staff notebook & desktop computers, military & commercial software, network, & phone system.Server Administrator - Planned, built, maintained Lotus Domino/Notes and Novell Netware Servers. Performed server software upgrades, applied patches, ran diagnostics when applicable and maintained server room environment. Security Administrator - Administered network, server & software and offsite computer security as defined by military program requirements. Performed system backups according to DR procedures, stored DLT tapes offsite, and tested Disaster Recovery periodically.Project Lead - Determined new hardware & software needs, performed capacity planning, ordered new equipment as necessary, built, configured, tested & brought online.

Test Engineer - Seawolf class submarine, Towed Sonar Array subsystem. Responsible for collaborating with Product Management & Design Engineering to insure proper testability. Software Development - Designed & programmed test software to apply necessary module input stimulus and measure output voltages & currents. Programmed L.A.S.A.R device modeling tool and incorporated as part of the functional fault tolerance testing. Hardware ATE - Designed UUT interface hardware meant to mate the Module-Under-Test with Teradyne L290 or Tektronix ATE.Functional Testing - Wrote Fault Dictionary for each type of Module-Under-Test as an accurate diagnostic database for isolating faults on the UUT.LASAR - Programmed Teradyne's L.A.S.A.R device modeling tool and incorporated as part of the functional fault tolerance testing. Compared against Fault Dictionary Database to determine UUT pass or fail diagnostic status.Documentation - Packaged all software, ATE interface hardware, Fault Dictionary Database's, device Mil-Std-883 specs, Test Design reports, Test Procedure reports and other ancillary information together and delivered to the US Navy Tender system for review.Mil Specs - Mil-Std-883, Mil-Std-1776 device functional, DC, & AC parametric test specifications were incorporated into all aspects of test code, hardware & procedures.

Test Engineer - Trident Ballistic Submarine, Missile Fire Control, & Optical Alignment subsystems. Responsible for collaborating with Product Management & Design Engineering to insure proper testability with each of 3 Fire Control and Optical Alignment modules.Hardware ATE - Designed UUT interface hardware meant to mate the Module-Under-Test with Teradyne L290 or Tektronix S-3270 Automatic Test Equipment (ATE).Software Development - Designed & programmed test software to apply necessary module input stimulus & measure output voltages & currents. Programmed stimulus patterns on L.A.S.A.R device modeling tool and incorporated as part of the functional fault tolerance testing. Functional Testing - Wrote Fault Dictionary for each type of Module-Under-Test as an accurate diagnostic database for isolating faults on the UUT.LASAR - Programmed Teradyne's L.A.S.A.R device modeling tool and incorporated as part of the functional fault tolerance testing. Compared against Fault Dictionary Database to determine UUT pass or fail diagnostic status. Documentation - Packaged all software, ATE interface hardware, Fault Dictionary Database's, device Mil-Std-883 specs, Test Design reports, Test Procedure reports and other ancillary information together and delivered to the US Navy Tender system for review.Mil Specs - Mil-Std-883, Mil-Std-1776 device, functional, DC, & AC parametric test specifications were incorporated into all aspects of test code, hardware & procedures.