• SCCM/SCEM/Microsoft Intune Management and Optimization for a large telcomm company• SWAT solution lead for Cloud/Datacenter Migrations with a specialty in post-migration activities and cost optimizations in Google Cloud Platform. (GCP)• Acted as SE / Technical Sales / Pre-Sales Engineer • Cloud Cost Optimization / FinOps• Lead Migration Engineer for large telecom's cloud transformation/migration into GCP.• GCP Cloud Optimization Lead, saving client 40% on GCP spend.• Azure/AWS Cost Optimization / FinOps for a large Canadian bank, and a global telecommunications company• Acted as Technical Sales SE / System Engineer / Pre-sales on larger consulting engagements.

• Image creation - Windows 10, Server Oses, and Linux• Designed and implement SaltStack for Linux Configuration management• Designed, Planned, and Implemented System Center Configuration Manager• Designed, Planned, and Implemened SaltStack• Planned System Center Configuration Manager hierarchy and site system roles• Creating and managing Boundary Groups across all Distribution Points.• Management of site communications. (Bandwidth, Secondary Sites, etc.)• Role-Based Administration: Managing custom roles and security scopes• General monitoring of site health via log files, and the SCCM console.• Implemented and maintained RDS infrastructure• Reverse engineered various solutions that are in place with no institutional knowledge• Upgraded, managed, and maintained Active Directory Infrastructure• Managed SCCM Upgrades

• SCCM Architecture review and training • Windows 10 Image Creation• Application Packaging training• Upgraded a large insurance company’s Citrix environment from 7.6 to 7.15 LTSR• Acted as SE / Technical Sales / Presales Engineer • Server 2019 image creation• Microsoft Azure management and architecture

I am the lead architect / Pre-sales System Engineer building and selling a comprehensive Infrastructure as a Service (IaaS) offering including Desktop as a Service. We have built a Private Cloud offering to compete with Azure and AWS. This includes building the architecture, implementing, and administering technologies including Windows Server 2012R2, Microsoft Systems Center Configuration Manager 2012 R2, Microsoft Systems Systems Center Orchestrator 2012 R2, Microsoft Systems Center Virtual Machine Manager 2012 R2, Microsoft Active Directory Federated Services, Microsoft Remote Desktop Services 2012 R2, Ubuntu/CentOS Linux Servers, SaltStack, KVM Hypervisor, OpenStack, and various configuration management software suites and many other technologies. If you have any questions about a Desktop as a Service (DaaS) solution for your company, please contact me for more information.

• Acted as SCCM engineering lead for the Windows XP to Windows 7 migration of 16,500 seats across 900 locations.• Voting member of the architecture design team for the System Center Configuration Manager (SCCM) 2012 R2 upgrade.• Developed process documentation surrounding the use of SCCM, MDT, and System Center Orchestrator.• Created corporate standard Windows 7 and Windows 8.1 images.

• Work with vendors to provide product enhancements or new solutions that will increase application and systems availability or reduce operating costs.• Provide situation updates and mitigation recommendations to Management during outages.• Assess infrastructures and applications and recommend solutions for upgrading the infrastructure and application to meet business needs.• Review new applications and other infrastructure changes to ensure they will not interfere with the high availability of our hosted applications.• Provide 24x7 support for over 700 Citrix / Terminal Services applications, and 27,000 users. This involves highly detailed problem solving analysis to provide solutions for outage scenarios.• Collaborate with multiple technical teams to deploy new applications into the environment, ensuring proper documentation is created.

• Provided technical leadership to engineering and systems support teams, including evaluating potential consultants, providing training, reviewing systems solutions, and interfacing with multiple technicians to drive a quick outage resolution while gathering the correct data for Root Cause Analysis.• Served as a Subject Matter Expert for Microsoft Terminal Services and Group Policy.• Functioned as an Escalation Point for all on-site engineers and technicians• Utilized strong problem solving skills to quickly resolve any issues that occurred anywhere in our Server Environment, (Network, Windows Server 2003/2008 architecture, Active Directory, DNS, TCP/IP, Terminal Services, Citrix XenApp. • Designed a pilot program using Citrix / Terminal Services to deliver applications to classrooms across the state, and transformed it into a practical/acceptable solution.• Led a team to deploy over 1500 Thin Clients statewide. • Provided guidance on automating tasks and reducing time spent managing infrastructure.

• Provided 24/7 Support for Citrix / Terminal Server Environment to over 100 locations Nationwide.• Utilized deep understanding of Microsoft Technologies and Citrix to provide problem determination and Root Cause Analysis, including reading memory dumps and error logs.• Helped implement an unattended install of Windows XP using N-Lite and drastically reducing PC configuration time and errors. • Coordinated with IT Staff successfully to virtualize servers with no unplanned outages.• Managed the implementation of a documentation management system called Document Locator.• Helped to maintain an Enterprise IT Solution for a nationwide company using Active Directory, Group Policy, Exchange 2003, Citrix Presentation Server 4.5, Terminal Services, and Motorola GoodLink I helped maintain an Enterprise IT solution for a nationwide Company.• Determined feasibility of applying critical hotfixes and security patches and organized staff to apply without downtime.

• Managed proprietary UNIX server for wireless at Wendy’s locations that regional managers utilized to get financial information while in store• Supported machines with Windows 2000 and Windows XP to ensure employee productivity• Replaced wireless access points at Wendy’s locations with newer, more efficient technology• Maintained and updated AirWave Network Management System so one could quickly view all WAN site statistics

• Helpdesk support• Active Directory maintenance• Compaq Server / Gateway Desktop hardware and software maintenance• Support, configuration, and implementation of servers/desktops• Experience with Cisco IOS and PIX firewalls• Supported machines with Windows 2000, Windows 2000 server, Windows XP, and Windows server 2003• Managed phones in Cisco VoIP environment running Call Manager 4.1• Managed Exchange 2003 – cluster environment • Made use of Symantec Ghost to optimize deployment time• Configured Cisco Call Manager Attendant Console• Repaired/cleaned copiers, printers, and faxes • Network Share Security (edited file permissions and inheritance)• Configured Distribution Lists within Active Directory