•Currently working with a third party to deploy a computer imaging solution to supported agency; utilizing Windows Deployment Services and Microsoft deployment toolkit.•Operate Footprints ticketing system; assign user tickets to team members and respond to priority and escalated IT issues for approximately 100 users.•Fulfill HP lease returns on company leased equipment.•Create new users in AD, assign file permissions and security groups, provision new email accounts, make ready user equipment, create user guides and how-to’s, and provide new employee IT orientation.•Create phone extensions, electronic voicemail, and electronic fax through Avaya Site Admin and Mutare EVM.•Provide video conferencing setup and support for end user remote meetings as well as guest speaker visits.•Create virtual servers for production and quality assurance.•Provide support for end user mobile devices.•Support proprietary company application; built on MS Dynamics CRM.•Install and configure user remote access.

Currently working with a third party to deploy a computer imaging solution to supportedagency; utilizing Windows Deployment Services and Microsoft deployment toolkit.• Operate Footprints ticketing system; assign user tickets to team members and respond topriority and escalated IT issues for approximately 100 users.• Fulfill HP lease returns on company leased equipment.• Create new users in AD, assign file permissions and security groups, provision new emailaccounts, make ready user equipment, create user guides and how-to’s, and provide newemployee IT orientation.• Create phone extensions, electronic voicemail, and electronic fax through Avaya Site Adminand Mutare EVM.• Provide video conferencing setup and support for end user remote meetings as well as guestspeaker visits.• Create virtual servers for production and quality assurance.• Provide support for end user mobile devices.• Support proprietary company application; built on MS Dynamics CRM.• Install and configure user remote access.

Served as the initial point of contact for troubleshooting desktop computer, printer and phoneproblems• Diagnosed computer problems, evaluated options, provided technical support, and upgradedequipment and programs as needed.• Install/relocated and configured computer equipment and workstations on the LAN.• Used automated diagnostic programs to track computer system/equipment issues andresolutions.• Coordinated assistance from third parties when necessary.• Completed weekly backup jobs.• Proactively resolved reoccurring problems.

• Worked with technical services staff to solve help desk tickets for 72 bank branches. Tasks included, traveling on site or using remote control software to resolve hardware failure, performing software troubleshooting, and assisting with password resets for workstations and Shoretel phones.• Participated in technical services work projects such as server upgrades, internet serviceprovider crossovers, and new bank mergers and acquisitions.• Configured and deployed peripheral devices such as printers, Shoretel phone systems, and UPS battery backups to the United Bank intranet.• Participated in the creation of informational videos that demonstrated how to properly clean and maintain banking equipment such as branch capture scanners, banking encoders, and validators.• Maintained third party relations with Cyclenet managed print services. Routinely opened support requests for United Bank printers, faxes, and copiers through this vendor.