Mike Parchen Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, United States

Manage technicians. Complete customer service authorizations.Provide cost estimates or quotations as required.Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.Identify all repair needs.Communicate estimated job start time and completion date – update completion date as necessary.Solicit additional.

Colorado Springs, Colorado, United States

Provide day-to-day account support including but not limited to adjustor/ body shop calls. Create ARMS reservations and respond to request for direct bills, Assist with accounts receivables collections. Managed a 8 person team. Trained the USAA respective company adjustors on ARMS applications. Assist with refining workflow for insurance companies. Create.

Coached and mentored both junior level and senior level team members: trained on various work processes and best practices. Developed a training method for the entire USAA In-House Team for new hires. Managed a 4 person team pilot using my training method. Assisted with managing 4 of 9 teams in the department. Managed policy max for the Colorado team. In.

Primary contact for claims, rental and customer service resolution.Assist USAA with rental management goals covering all 50 states. Operate Automated Rental Management System applications and sells application to dealerships, claims adjusters, and body shop personnel. Started the weekly "team huddle" to open conversation between reps and.

Ranked top 5 on matrix 8 of 11 months for sales. Attended 5 MVP events of 11 MonthsLed MQI project at group 1213 in April of 2019 increasing OAR by$5.39 resulting in a 64k profit increase year over year. Helped group 1213 achieve an 84% ESQI for the first time after eight months being shy. Fleet ambassador, ensured proper tire tread on all rentals, audited.