Mike Pardew Email & Phone Number

Passionate career driven individual with a comprehensive range of experience in multiple roles including administrative duties and managing large teams in virtual/on-site environments. Highly experienced in training,mentoring,coaching and on-boardingon a large scale; including on-boarding of 4,000+ new call handlers for Test and Trace. Excellent, professional communication and relationship building skills across all skill and departmental level. An adaptable and confident problem solver, able to find effective long term resolutions throughout collaboration and independently. Productive employee with proven trackrecord of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.Since joining SITEL I have worked on a number of campaigns including Freeview, 111 Covid Response and currently working on the Test and Trace campaign as a Community Admin Team Manager working mainly virtually. Providing project-wide operational support specifically relating to STC community administration. Troubleshooting any raised issues as well as providing additional support to Trainers, Senior Ops and Ops Manager’s and Team Managers. Managing of all the Holiday, Payroll, Absence, Training and overall Organization of the Community Admin team.During my 12 years at Office, I worked in a variety of different roles/projects. Starting as a Christmas temp and progressing to become a store manager/Area Support.I have managed the area in the Area Manager’s absence, providing direction and support to a large area team. I have devised and delivered training sessions to share best practice following my team’s success with multi-channel, I was also made accountable for reducing area rejection rates for internet orders through effective training and coaching.I have supported inductions and training for new employees of all levels within different stores. I have also taken part in and led many new store openings and played a vital part in maximising profit through effective cost control and managing of budgets/P+L.

Listed skills include Commercial Awareness, Leadership, Organization Skills, Sales Management, and 42 others.