Mike Parks Email and Phone Number
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Dynamic executive IT professional with track record of success in team development, leadership, customer relationship management, negotiations, project management and development and implementation of large, complex global IT projects. • Expertise in application development life cycle and architecture, data resource management, and information technology infrastructures. • Excelled in several high profile project advisor roles for global corporations involving IT systems implementations.• Direct contact with customer and clients, negotiating or selling ideas, technologies and methodologies.• Possesses solid communication, leadership and customer service skills.Currently looking for new opportunities in the Des Moines, Iowa area.
Pc Computer Technician
View- Website:
- pccomputertechnician.com.au
- Employees:
- 28
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Self EmployedPc Computer Technician Dec 2003 - PresentDes Moines, Iowa AreaAssisted home desktop and laptop users with diagnosing of issues and offering viable solutions that will correct their issues while remaining cost effective.Reloaded Windows XP, Vista, 7, 8 or 10 for users who experienced issues with security patches or wanted to upgrade to Windows 10 due to upgrade issues or outright failures.Provided high quality, professional customer service and support for users who had failing hardware or simply wanted to upgrade their existing hardware including hard drives, solid state drives, video cards, audio cards and/or RAM.
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Sales And Support ConsultantGodaddy Oct 2018 - Jul 2019Hiawatha, IaAnswered various calls for assistance with Domain Names, Websites, Domain E-mail accounts Smartline Phone Numbers or other related products.Consulted with customers to identify other products that they needed to help grow the business.Met or Exceeded monthly sales goals. -
It Field Technician - HpAdvantage Technical Resourcing, Inc. May 2017 - Jul 2017Des Moines, Iowa - Central Iowa AreaProvided technical services for International Paper, and BASF.Installed NEW network multi-function copiers and printers from HP.Provided training as needed to employees to ensure they had a smooth transition to the new device.Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and direction. -
It Service Desk Analyst - Nationwide InsuranceCollabera Inc. Sep 2016 - Jan 2017Des Moines, IowaUsed excellent customer service and troubleshooting skills to handle difficult situations with clients and turn them into a win for the service desk team. Averaged over 80% on First Call Resolutions daily.Answered how-to questions and resolved issues related to system access including password creation and resets. Initiated incident tickets and service requests from Service Now ticket system. -
It Field TechnicianAdvantage Technical Resourcing, Inc. Jun 2014 - Oct 2016Des Moines, Iowa - Central Iowa AreaProvided technical services for MetLife, Emerson Electric, Unity Point, TIAA-CREF, and Lennox.Deployed, installed, and configured network printers or multi-function copiers for companies after they’re ordered from HP.Provided training as needed to employees to ensure they had a smooth transition to the new device.Installed USB card scanners in existing devices for secure print functionality.Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and direction
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It Dss - On-Sight Support TechnicianAllied Digital Services Feb 2011 - May 2013West Des MoinesCoordinated and executed entire office relocation from downtown Des Moines to West Des Moines.Conducted migration of Windows 7 and Microsoft Office 2010 as well as the migration of Ricoh copiers for the entire office within designated timeframe.Site point of contact for all IT related issues and projects. Created presentations and trained staff on software applications and security best practices. Worked with infrastructure to maintain and update local servers and IT related equipment. -
End User ServicesIbm Jun 2004 - Feb 2011Des Moines, Iowa AreaTechnical Lead Technical lead for all ING Deskside; ability to apply new skills and techniques learned and share with others.Handled remote support for users from Illinois to Hawaii and any other potential escalations regardless of location.Worked with infrastructure team to test new OS image builds and patches prior to deployment in to the production environment.Desktop Technician Assisted with workspace transformation project migrating 1700+ workstations to Windows XP.Lead Troubleshooter for project: Identifying problems, diagnosis problems when / where possible, otherwise clearly communicated issues to proper teams.Piloted applications prior to deployment -
Database DeveloperHouse Of Mercy Nov 2002 - Jan 2003Des Moines, Iowa AreaDeveloped a working database for the House of Mercy to help analyze the different types of clientele and monitor progress.Identified problems and provided database solutions to meet the needs of the House of Mercy personnel.Created a process for the House of Mercy personnel to track and update individual accounts within the database.Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and direction.
Mike Parks Skills
Mike Parks Education Details
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Hamilton College, Des Moines, IowaComputer Information Systems/ Networking
Frequently Asked Questions about Mike Parks
What company does Mike Parks work for?
Mike Parks works for Pc Computer Technician
What is Mike Parks's role at the current company?
Mike Parks's current role is Looking for new opportunities in the Lincoln, Nebraska area..
What is Mike Parks's email address?
Mike Parks's email address is mi****@****hoo.com
What is Mike Parks's direct phone number?
Mike Parks's direct phone number is +151537*****
What schools did Mike Parks attend?
Mike Parks attended Hamilton College, Des Moines, Iowa, Marion High School.
What skills is Mike Parks known for?
Mike Parks has skills like It Service Management, Active Directory, Windows Server, Servers, Data Center, Virtualization, Vmware, Vendor Management, It Strategy, Disaster Recovery, Dns, Cloud Computing.
Who are Mike Parks's colleagues?
Mike Parks's colleagues are Jeffrey R., Ronie Capawing, Winston Manuel Feliz. B, Arslan Abo Tareef, Harpreet Randhawa, Alexia Zoe Contreras, Valentino Inosanto.
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Mike Parks
Catonsville, Md -
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Mike Parks
Greater Chicago Area -
Mike Parks
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