With 28 years of experience in the motor trade industry, I have developed a strong passion and expertise for sales and customer service. I have spent 26 years with Mercedes Benz, where I took parts sales to new levels and ensured customer satisfaction and loyalty. I have also earned a certificate of management and a qualification in parts from Royal Berkshire College, demonstrating my commitment to professional development and leadership.Now, I am using my previous experience to take a different path with Hitachi Construction Machinery, where I have been working as a team lead and a parts counter salesperson for the past seven months. I am responsible for serving customers and technicians on the front and workshop counters, as well as managing stock control and warranty parts processing. I am also in charge of leading a small team of sales staff in the South East region, where I aim to promote genuine parts and benefits of Hitachi's Europe-wide backup and warranty. My goal is to build upon everything I have learned so far and deliver the best service possible to my customers and my team.