Mike Pascal Email & Phone Number

Multi-faceted IT Professional with 27 years of experience focused on supporting large-national external customer organizations by expertly addressing customer support issues quickly. Developed a reputation for being level-headed and calm in stressful situations with well-developed people skills. Skilled at communicating technical knowledge in customer-friendly terms when providing customer training.

Listed skills include Excellent Communication And Telephone Skills, Good Analytical And Troubleshooting Abilities, Good Multitasking Abilities, Keeps Abreast Of Latest Changes In Technology, and 5 others.

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  Customer Systems Solutions Specialist

  Amerisourcebergen

  Apr 1989 - Jun 2016 - Montgomery, Alabama Area

  Serve as primary IT liaison between customer corporate offices and internal company resources/subject matter experts (SME’s).Provide project management of customer system implementation processes and 3rd party integration/interfaces, Alpha/Beta testing, data/connectivity validation, training, trouble-shooting and issue resolution.Work and communicate directly with both corporate office management and regional site staff personnel. Provide first and second level support for customer headquarters and regional sites.Support online ordering, reporting and data delivery needs for corporate/regional offices.Identify, analyze and document customer business requirements (both current and future) and recommend appropriate solutions. Facilitate customer on-boarding/off-boarding.Provide additional system training as needed (delivered via phone, Live Meeting/WebEx or in-person).Conduct standing issue review and troubleshooting calls with customer corporate office staff. Provisioning and maintaining user security logins for company online applications.Assist with the Request for Proposal (RFP) process.Conduct system demos both pre and post-sale.Assist with the Quarterly Business Review (QBR) process.Assist with application analysis for optimal use of company systems, including system integration with corporate and local financial, ordering, reporting and inventory systems.

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  George Washington Carver High School (Montgomery, Al)