Operates as the lead point of contact for any and all matters specific to their assigned customer portfolioEffectively manages the entire customer lifecycle: planning, execution, and ongoing phases of existing customer projectsDevelops a trusted advisor relationship with key accounts, customer stakeholders and internal teamsConsistently proactive in communications with customers in all situations, addressing problems or challenges directlyManages customer expectations and holds customer to BCI agreed services and responsibilities Maintains thorough knowledge of BCI’s services, processes and toolsCrafts and implements improved, more efficient processes to conduct responsibilities and improve the customer experienceConfirms project scope, gathers pertinent information, reviews requirements with all stakeholdersCommunicates project timeline to internal and external stakeholders and manages timeline expectations to ensure tasks are completed accurately, completely and within scope and time constraintsLeads customer planning calls with all stakeholders driving project timeline deliverablesManages challenging requests and issue escalations as neededServes as internal liaison between IT, Call Center, Sales, Communications and FulfillmentAchieves a working knowledge of BCI’s technical solutions and data management processes so they are able to diagnose issues with minimal assistanceConducts post project review with designated customersUnderstands the financial levers required for a successful customer relationship

Working closely with Executive Brokers and C-Suite to place Norton Lifelock's Executive Benefit for high-profiled individuals, by providing training and resources to emphasize the importance of enhanced Executive protection. Using data-driven presentations to highlight the risks of data exposure and the solutions we provide.

As a Benefit Advisor, I act as a trusted liaison to our in-force employer clients and broker partners, helping them choose a diverse portfolio of benefits for their employees including voluntary, lifestyle, and financial products. I also act as a benefits administration technology consultant, focusing on Voluntary Benefits integrations, implementations, and performance. Key Responsibilities:· Gathering and reviewing product proposals from our carrier partners· Negotiating rates and product provisions as needed· Presenting final proposals to employer clients and broker partners· Assisting broker partners with formulating campaign strategies that effectively communicate Voluntary Benefits to employees of our joint clients· Working directly with our Delivery and Client Management teams to ensure smooth technology implementations while providing continued support to existing clients Licensed Insurance Producer (LA&H, P&C)· 2017 President's Club Achiever· 2018 President's Club Achiever· . 2019 President's Club Achiever

• Serve as a primary point of contact for our largest Employer Groups throughout the entire support life cycle• Continuously provide each HR Administrator with anticipatory service by responding to their questions related to online enrollment and the eEnrollment application• Manage projects focusing on continuous improvement of software applications and data exchange processes• M