Mike Pelon

Mike Pelon Email and Phone Number

Principle Bid and Capture Manager @ Gainwell Technologies
Benton Harbor, MI, US
Mike Pelon's Location
Benton Harbor, Michigan, United States, United States
Mike Pelon's Contact Details
About Mike Pelon

Over twenty-five years of experience in the customer experience, business process outsourcing and information technology services field developing solutions, operating customer contact centers, and consulting on customer experience strategies for major fortune 1000 companies. Experience includes consulting, bid management and solutions development for Clients in manufacturing, consumer retail, healthcare, government and financial services industries.

Mike Pelon's Current Company Details
Gainwell Technologies

Gainwell Technologies

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Principle Bid and Capture Manager
Benton Harbor, MI, US
Website:
gainwelltechnologies.com
Employees:
10057
Mike Pelon Work Experience Details
  • Gainwell Technologies
    Principle Bid And Capture Manager
    Gainwell Technologies
    Benton Harbor, Mi, Us
    View
  • Gainwell Technologies
    Principle Bid/Capture Manager
    Gainwell Technologies May 2021 - Present
    United States, Us
    View
  • Dxc Technology
    Lead Solutions Architect
    Dxc Technology Apr 2017 - May 2021
    Ashburn, Virginia, Us
    View
  • Hp Enterprise Services
    Business Development
    Hp Enterprise Services Feb 2001 - Apr 2017
    Houston, Texas, Us
    BUSINESS DEVELOPMENT, Work collaboratively with industry groups, sales executive and regional sales leadership teams to develop sales strategy/plans, identify growth and new business opportunities related to business process outsourcing and customer experience services.  Lead Customer Experience outsourcing and assessment engagements with emphasis on contact center, e-commerce, fulfillment and distribution services, and customer intelligence services. Lead in the development of operational solutions including financial modeling and deal structuring and overall management of tactical aspects of sales pursuits. Key interface with client throughout the sales pursuit. Support global opportunities in industries ranging from financial and communications to manufacturing. retail and healthcare. Supported the sale of contracts totaling over $700M in Total Contract Value.
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  • Organic
    Professional Services Manager
    Organic Mar 2000 - Feb 2001
    Cincinnati, Ohio, Us
     Lead planning and implementation consulting engagements related to e-commerce business strategy development to include customer service and fulfillment solutions for established brick and mortar and pure play .com organizations.  Develop ROI analysis related to on line customer service and fulfillment solutions for on line business to consumer and business to business operations Evaluate technology vendors solutions for web enabled customer care and e-CRM solutions Key interface with client throughout consulting engagement Supported business development activities for potential consulting engagements by providing capabilities presentations, scoping activities, and pricing scenarios
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  • Electronic Data Systems
    Business Development
    Electronic Data Systems Sep 1998 - Mar 2000
    Houston, Texas, Us
     Lead Enterprise Customer Management (ECM) outsourcing and consulting engagements with emphasis on customer care, e-commerce, fulfillment and distribution services. Develop operational solutions including financial modeling and contract terms and conditions. Key interface with client throughout the sales pursuit. Support global opportunities in industries ranging from financial and communications to manufacturing and retail.
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  • Electronic Data Systems
    Account Manager, Eds/Gm Do Brasil
    Electronic Data Systems Apr 1997 - Sep 1998
    Houston, Texas, Us
     Established objectives and organizational plans for maximum profitability, customer satisfaction, and resource development for GM do Brasil’s contact centers and help desks. Managed the expansion/implementation of the GM do Brasil customer, technical, and parts assistance centers.  Added 10% additional revenue to existing business through the sale of an EDS operated GM do Brasil Export Parts Help Desk. Sales responsibility for GM/Argentina and GM/Chile contact centers included requirements gathering, client relationship management, proposal development, and costing. Total Contract Value $30 million.
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  • Electronic Data Systems
     Operations Manager, Eds/Fridgidaire
    Electronic Data Systems Sep 1994 - Apr 1997
    Houston, Texas, Us
     Managed the implementation and on-going operations of the customer contact center. Responsible for human resource activity of 60 Representatives.  Administered the P&L.
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  • Electronic Data Systems
    Supervisor/Business Analyst, Eds/Chevrolet Motor Division
    Electronic Data Systems Oct 1989 - Sep 1994
    Houston, Texas, Us
     Responsible for performance, career development, recognition, and compensation for twelve Representatives.  Responded to incoming 800# calls and written correspondence from prospective and current Chevrolet owners. Trained Representatives involved in the new hire training program.
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Mike Pelon Skills

Business Development Engagements Customer Relationship Management Assessment

Mike Pelon Education Details

  • Aquinas College - Grand Rapids
    Aquinas College - Grand Rapids
    Business Administration

Frequently Asked Questions about Mike Pelon

What company does Mike Pelon work for?

Mike Pelon works for Gainwell Technologies

What is Mike Pelon's role at the current company?

Mike Pelon's current role is Principle Bid and Capture Manager.

What is Mike Pelon's email address?

Mike Pelon's email address is mi****@****hpe.com

What is Mike Pelon's direct phone number?

Mike Pelon's direct phone number is +161645*****

What schools did Mike Pelon attend?

Mike Pelon attended Aquinas College - Grand Rapids.

What skills is Mike Pelon known for?

Mike Pelon has skills like Business Development, Engagements, Customer Relationship Management, Assessment.

Who are Mike Pelon's colleagues?

Mike Pelon's colleagues are Deborah Reif, Nixie Chiofalo, Joseph Wunderlich, Tina Black, Elisa Morales, Mba, Juan Tiscareno, Vu Nguyen.

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