As a Senior Manager Product\Voice Technology at Discover Financial Services, I lead the voice technology innovation and strategy for one of the largest direct banks and digital payment services providers in the U.S. With over 7 years of experience in engineering management and collaboration platforms, I am passionate about delivering cutting-edge solutions that enhance customer experience, operational efficiency, and business performance.My core competencies include Unified Communications, Call Centers, Business Analysis, O365, Microsoft Cloud and Premise based Products, Data Center, Contact Centers, and Email Threat Security Platforms. I have a proven track record of successfully managing and implementing multiple voice technology projects across various platforms and channels, such as Skype for Business, Microsoft Teams, Cisco Collaboration, InContact Call Recording, and Audiocodes SBCs. I also have a strong background in computer science and a bachelor's degree from Franklin University. My mission is to leverage my expertise and skills to create value for Discover Financial Services and its customers, partners, and stakeholders.