Solutions Engineer and Product Owner with a strong focus on developing tailored eDiscovery solutions and enhancing product workflows and client onboarding processes. With a solid technical foundation, I have extensive experience in application vetting, overseeing end-to-end project implementations, and guiding product strategy through agile methodologies like Scrum.As a Product Owner, I manage sprint planning and backlog refinement, working closely with cross-functional teams to prioritize product features based on both client feedback and business objectives. My commitment to continuous improvement ensures product developments consistently meet user requirements and deliver significant value.I also excel in managing and curating technical documentation, supporting deployment, training, and post-implementation processes, while maintaining a knowledge base to streamline access to technical content for both internal teams and clients.In my role, I oversee support ticket resolutions across teams, building strong client relationships through proactive communication and timely problem-solving. I provide crucial updates on system issues, defect management, and maintenance schedules, ensuring clients are always informed. Additionally, I produce comprehensive documentation highlighting new technologies, system enhancements, and product developments.By combining technical proficiency with leadership in product management and client support, I strive to deliver impactful, innovative solutions that drive progress across every project I lead.

I managed the full lifecycle of high-profile litigation cases within Relativity, ensuring timely and accurate delivery of results. I led teams in executing complex eDiscovery workflows, including data processing, workflow customization, database modifications, and production deliverables, all while adhering to client requirements and industry best practices.I provided expert consultation to clients, optimizing workflows and resolving technical challenges to improve overall process efficiency. Acting as the primary escalation point for technical issues, I ensured swift resolution of client concerns, reinforcing strong relationships.In addition to managing project execution, I supervised financial aspects such as invoicing, budgeting, and project documentation to maintain transparency and accuracy. I also took an active role in mentoring junior project managers, enhancing their skills and improving team performance.

I directed data collection, case review, and electronic discovery processes to meet client objectives and project deadlines while ensuring legal compliance. Leveraging my expertise in workflow design consulting, I advised clients on best practices to optimize review and production processes for efficiency and cost-effectiveness.Managed all aspects of Relativity database administration, including data uploads, overlays, custom indexes, and user security, to maintain data integrity and access control. I generated export deliverables per client specifications and acted as the primary responder for technical support inquiries, ensuring prompt issue resolution.Developed and maintained internal documentation and facilitated inter-departmental collaboration for project success. As the main contact for escalated issues, I consulted with legal teams on solutions and best practices for project management.Performed administrative tasks in Relativity, including creating workspaces and layouts, running search term reports, and conducting production conflict checks. By effectively communicating project statuses and setting clear expectations, I ensured high-quality deliverables met client specifications before delivery.