Mike Piazza

Mike Piazza Email and Phone Number

Head of Client Care and Client Success @ Enavate
Denver, CO, US
Mike Piazza's Location
Denver Metropolitan Area, United States, United States
Mike Piazza's Contact Details
About Mike Piazza

Business Consulting and Information Technology Executive with over 25 years’ experience selling and delivering transformational business and technology initiatives. Excels at building and aligning teams to deliver results towards overall enterprise goals. A highly versatile and adaptive professional due to broad experience with Information Technology strategy and operations, along with Consulting Service sales and delivery.• Build and lead matrixed and virtual teams to deliver complex IT initiatives• Coordinate, collaborate and drive internal teams and third-party partners• Merger and acquisition evaluation and integration• Contract negotiations and vendor management• Enterprise IT strategy and supporting roadmaps• Client facing account management, revenue expansion and delivery leadership

Mike Piazza's Current Company Details
Enavate

Enavate

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Head of Client Care and Client Success
Denver, CO, US
Website:
enavate.com
Employees:
281
Mike Piazza Work Experience Details
  • Enavate
    Head Of Client Care And Client Success
    Enavate
    Denver, Co, Us
    View
  • Enavate
    Client Success Lead
    Enavate Nov 2023 - Present
    Tampa, Florida, Us
    At Enavate, a Microsoft Dynamics Partner, I oversee the teams responsible for all post implementation client engagement including application support, cloud support, and client outreach to ensure overall client success and drive additional services for Enavate. Achievements:• Developed new programs for on-going client engagement and retention.• Modified support agreements to help reduce client churn while increasing overall profitability.• Created client outreach program to offer additional services within our install base.
    View
  • Sap
    Customer Success Executive
    Sap Apr 2019 - Mar 2023
    Walldorf, Bw, De
    As an Executive Customer Advocate within the SAP Chief Customer Office, I work with select strategic accounts to ensure our customers maximize value and achieve desired business outcomes across all SAP investments.• Advise C-Level execs on overall journey with SAP• Drive strategy planning workshops for alignment of business priorities to solution roadmaps• Actively participate on customer steering committees as sole SAP representative• Serve as overall customer liaison and single point of contact for our customer’s executives. • Create leading practice artifacts and train junior colleagues• Directly involved with 20+ business transformation initiatives supported with SAP solutions• Provide advisement to our senior sales leaders on crafting customer messaging• Actively advise customers in organizational design to support build and run cycles
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  • Maines Paper And Food Service, Inc.
    Vice President Information Technology (Cio)
    Maines Paper And Food Service, Inc. Jan 2017 - Mar 2019
    Conklin, Ny, Us
    Reporting directly to the Chief Financial Officer, I served as the overall Information Technology department leader of this approximately $4B wholesale distribution company. In my role, I managed a budget of $30M and more than 40 team members (employees and contractors), to ensure alignment of all business system functionality with business priorities, the availability and effectiveness of all enterprise collaboration tools, as well as all supporting technical infrastructure and connectivity. Achievements:• Developed overall information technology modernization strategy and roadmap.• Renegotiated contracts with multiple service providers to free up ~$2M in first year.• Implemented supply chain data monetization pilot program, resulting in first year revenue of over $250K.• Standardized enterprise collaboration suite to Office 365.• Reduced service desk tickets by 30% by formalizing super-user network and retraining program• Launched data strategy and governance program to address errant transactions and inaccurate reporting.• Reestablished and strengthened relationships with our key technology platform partners.• Spearheaded Maines’ justification and acceptance into the SAP Chief Customer Office program and presented at their investor day conference explaining benefits of the program.• Replaced on-premise CRM platform with modernized C/4HANA cloud solution• Replaced antiquated data warehouse platform with SAP BW/4HANA
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  • Ihs Markit
    Senior Director, Business Transformation
    Ihs Markit May 2011 - Oct 2016
    London, United Kingdom, Gb
    I served as a leader in our Internal Business Applications department to ensure alignment of system functionality with business priorities. I managed a team of 20 colleagues and 25 contractors to support the process and technology needs of key business functions. Achievements:• Partnered with business leaders to build strategic technology roadmaps for multiple divisions• Restructured teams, creating direct colleague alignment between IT and business partners• Created a merger & acquisition sub-team to evaluate and on-board over 30 acquisitions• Increased overall IT delivery throughput by redesigning intake, prioritization and delivery processes.• Effectively managed off shore development teams representing approximately $2.5M in annual spend.• Member of Extended Leadership Team, and Circle of Excellence Selection Committee• Received our prestigious Leadership Team Award• Consistently recognized in top 10% of leaders based on annual 360-degree evaluations
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  • Statera
    Principal
    Statera May 2006 - May 2011
    Greenwood Village, Colorado, Us
    Served in a multi-faceted role of business development, delivery oversight and service delivery.Achievements:• Consistently exceeded annual $2M sales and delivery quota• Served on leadership team to develop and enhance our consulting service offerings• Developed consultant mentoring program, aligning consultant skill development with market trends.Client Role - Program Manager – IHS Markit (formerly IHS) $30M ERP Selection and ImplementationLed program to evaluate, select and implement an ERP system, (including implementation partner evaluation and selection) to replace over 30 legacy systems resulting from various acquisitions. Achievements:• Established a program office to launch and manage multiple supporting business and IT initiatives• Participated in the program steering committee, providing executive reporting package to C-Level teamClient Role - Program/Project Manager – EnCana, $15M Software Selection and ImplementationLed various programs and projects in support of process and technology standardization due to multiple mergers and acquisitionsAchievements:• Helped grow overall client team from 3 FTEs to 14 FTEs in first year of program• Served as client’s project manager during the software selection and implementation• Established project launch criteria for all projects within the overall program
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  • Oracle
    Senior Manager, Program Management Office
    Oracle Jan 2001 - May 2006
    Austin, Texas, Us
    Held various progressive roles within Information Technology for all three software companies, from project manager to IT PMO Senior Manager.Achievements:• Led IT PMO for combined companies, establishing new IT engagement processes and methodologies.• Project managed multiple system consolidation projects as result of company mergers• Project managed an enterprise CRM implementation
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  • Andersen Consulting
    Consultant, Team Lead, Manager
    Andersen Consulting 1991 - 2000
    Dublin 2, Ie
    Served various roles for multiple clients, with heavy focus on SAP implementations. Main responsibilities included all business analysis, system configuration, testing and training of typical ERP implementations. Progressively assumed additional responsibility with each client role.Achievements:• Conducted business requirement gatherings work sessions, documented results and associated designs• Iteratively configured customer specific solutions• Created and executed test and training plans for all implementations• Managed roll-outs to multi-site manufacturing / distribution locations• Managed team workplan, reported status, issues, and risks
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Mike Piazza Skills

Program Management Enterprise Software Management Consulting Pmo Project Management Business Analysis Management Consulting Business Process Improvement Business Intelligence Business Transformation Integration Information Technology Saas Cloud Computing Crm Business Process Management Business Development Enterprise Architecture Financial Services

Mike Piazza Education Details

  • Colorado State University
    Colorado State University

Frequently Asked Questions about Mike Piazza

What company does Mike Piazza work for?

Mike Piazza works for Enavate

What is Mike Piazza's role at the current company?

Mike Piazza's current role is Head of Client Care and Client Success.

What is Mike Piazza's email address?

Mike Piazza's email address is mi****@****sap.com

What is Mike Piazza's direct phone number?

Mike Piazza's direct phone number is +130363*****

What schools did Mike Piazza attend?

Mike Piazza attended Colorado State University.

What skills is Mike Piazza known for?

Mike Piazza has skills like Program Management, Enterprise Software, Management Consulting, Pmo, Project Management, Business Analysis, Management, Consulting, Business Process Improvement, Business Intelligence, Business Transformation, Integration.

Who are Mike Piazza's colleagues?

Mike Piazza's colleagues are Tatiana Bychak, Yelyzaveta Smirnova, Svitlana Klochenko (Osadcha), Dzmitry Salavei, Fedir Tatura, Rob Pratt, Kurtis A. Young.

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