Michael Pitts Email & Phone Number

Toronto, Ontario, Canada

- Successfully launched multiple programs with both online and offline workforces in multiple countries, obtaining a 95% customer satisfaction rate.- Worked with Technical Consultants on strategic solution design, requirements gathering, user acceptance testing and integrations.- Provided guidance on training and communications plan to support program.

Kitchener, Ontario, Canada

- Responsible for coordinating, implementing, and managing key sales tools and support programs for greater operational efficiency across Partner Retail in conjunction with our internal cross functional peers.- Worked with the National and Regional leadership groups to gather input necessary to update and increase efficiency of reporting tools currently.

Toronto, Ontario, Canada

Work with the National Account Managers and Regional Sales Managers to identify and capture all business and support requirements for cross-functional programs planning, such as Pricing Programs, Hardware Launches, and more.Liaise with internal and external stakeholders on project design, implementation and execution Act as a subject matter expert on.

Proactively monitor, track and control project outcomes by mitigating risks and resolving issues to ensure the overall business readiness of the solution. Create and maintain various operational reports and dashboards, using tools and programs such as Excel, SQL, and PowerBI.Development of improvements for Repair Module and enhancements to include device.

Toronto, Ontario, Canada

Support our frontline sales teams by assisting to remove barriers impacting their abilities to support customers. This includes both Dealer and Corporate Branded stores, Area and Dealer Business Managers. Use knowledge of company process and policy to resolve complex customer escalations using V21, SGI, Maestro, SSP, Nova and other systems and.

North York

Represent the Sr. Executives across Rogers Communications Inc.; correspond with customers who have escalated their concerns to the attention of our Executives and Sr. ManagementBe knowledgeable and up to date on changes to policies and procedures in regards to Rogers wireless, Rogers cable and Fido wireless programs.Respond to customer queries and.

Toronto, Ontario, Canada

-Provide weekly coaching to all staff members, as well as provide on the fly coaching.-Schedule and lead store meetings to ensure all processes and procedures are being followed-Recruit, hire and develop a cohesive sales team.-Responsible for ensuring monthly and quarterly store targets are being met-Accountable for ensuring store shrink is within.

Hamilton, ON

-Accountable for driving and meeting store sales targets.-Provide training and support for transition to Jarvis, SIMS and the new Back Office-Qualify small business customers and create suitable solutions to their needs.-Conducted weekly and monthly store inventory counts in AS400.-Investigate stock discrepancies and expedite requests for needed stock and.

Mississauga, Ontario, Canada

-Assisted customers in choosing products and plans to best suit their needs-Provided feedback and attended weekly conference calls to discuss up-to-date sales for our location-Met and exceeded monthly sales targets-Reviewed resumés for potential new hires and assisted during the interview process-Supported back office operations as the Manager on.

Mississauga, Ontario

- Develop recruiting strategies to identify qualified candidates. - Determine and understand customers’ staffing requirements. - Evaluate candidates’ strengths compared with customers’ requirements. - Identify, select and recommend the best candidate for the client requirement - Negotiate wage rates and other terms of employment with candidates. - Maintain.

-Assisted customers in choosing products and plans to best suit their needs-Provided feedback and attended weekly conference calls to discuss up-to-date sales for our location-Met and exceeded monthly sales targets-Reviewed résumés for potential new hires and assisted during the interview process-Supported back office operations as the Manager on.

-Responded to escalated customer inquiries and concerns and provided pleasant, professional and knowledgeable customer service-Promoted products and services offered by Reliance-Coached new employees on dispute resolution and sales techniques-Provided support and guidance to co workers, addressing questions and concerns-Worked on various ongoing projects.