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Mike Plummer Email & Phone Number
Customer Experience Consultant - Allianz Commercial
at
Allianz UK
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Consultant - Allianz Commercial
Location
Woking, England, United Kingdom
Company size
Who is Mike Plummer? Overview
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Quick answer
Mike Plummer is listed as Customer Experience Consultant - Allianz Commercial at Allianz UK, a company with 8775 employees, based in Woking, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mike Plummer.
Mike Plummer previously worked as Customer Experience Manager at Ex. Bupa And Pfizer and Senior Customer Experience Manager at Bupa. Mike Plummer holds Bachelor’S Degree, Business Studies, 2/1 Class from University Of Plymouth.
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Allianz UK
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Profile bio
About Mike Plummer
Accomplished Customer Experience (CX) Programme Manager who has successfully evolved and delivered CX management best practice with leading UK and Global organisations including Bupa, Pfizer and CSC. Specialist in implementing CX programmes where Net Promoter System is central to CX strategy, with demonstrable success driving experience improvement to meet challenging targets.
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Allianz Uk
9 roles
Mike Plummer work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current
Ex. Bupa And Pfizer
Apr 2024 - Present
Senior Customer Experience Manager
- Implemented CX strategy for the Business and Speciality Products segment:- Defined the target customer experience to achieve market-leading NPS within 5-years.- Rolled out a CX programme to drive systematic experience.
- Re-focused insights programme to monitor key touchpoints in business customer journeys:- Engaged Merkle to provide SME and Corporate journey mapping and research to effectively evaluate performance and prioritise CX.
- Embedded an insights-driven improvement cycle across BSP teams and operations:- Implemented NPS Micro-Moment Performance Management framework resulting in impactful experience improvements to uplift NPS, retention and.
Aug 2019 - Mar 2024
Customer Experience Manager
- Matured the customer experience management mindset and capabilities to support customer-centric growth:- Embedded CX metrics and goals into PEH Customer Operating Plan.- Implemented a customer feedback mechanism to.
- Managed Hospital Segment and Pfizer Healthy Partnerships customer programmes:- Delivered value-adding content in key therapy areas to drive multi-channel engagement with customers through increasing e-permissions.
Nov 2016 - Mar 2018
Director, Client Experience (Uk, Netherlands & Nordics)
- Led the rollout of CSC’s first customer experience programme which delivered a step change in CX management maturity over a 3-year period, >40 points uplift in Relationship NPS and significant improvement in customer.
- Provided input to CSC’s Global CX programme in key areas including Medallia CX platform rollout and improvement planning processes.
- Established a client reference and advocacy programme to recruit advocates and produce inspiring marketing content.
Oct 2011 - Dec 2015
Emea Marketing Manager Global Outsourcing Services
- Delivered go-to-market projects to differentiate CSC’s outsourcing proposition in Europe.
Jul 2007 - Oct 2011
Marketing Business Manager - European Business Development Division
- Managed account-based marketing for large-scale IT and business process outsourcing bids.
Jan 2002 - Jul 2007
Emea Strategic Alliances Marketing Manager
- Led the Clarify CRM software partner marketing activities with PWC, Accenture and SAP.
Jul 1999 - May 2001
Marketing Manager
Workplace Technologies Plc
- Managed corporate marketing during a period of rapid growth culminating in LSE flotation
Feb 1996 - Jul 1999
Team & coworkers
Colleagues at Allianz UK
Other employees you can reach at allianz.co.uk. View company contacts for 8775 employees →
LM
Lachezar Markov
Colleague at Allianz Uk
Bulgaria, Bulgaria
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YH
Yohanes Harry
Colleague at Allianz Uk
Indonesia, Indonesia
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AP
Alain Petit
Colleague at Allianz Uk
Thoiry, Île-de-France, France, France
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KW
Kate Wood
Colleague at Allianz Uk
Greater Sydney Area, Australia
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JT
Jaise Thomas,Java/J2Ee/Message Broker 5+ Years
Colleague at Allianz Uk
Kerala, India, India
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NB
Niall Bayly
Colleague at Allianz Uk
Ireland, Ireland
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SC
Stephanie Crake
Colleague at Allianz Uk
Greater Preston Area, United Kingdom
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NM
Noelia Mariana Carla Panero
Colleague at Allianz Uk
Buenos Aires, Buenos Aires Province, Argentina, Argentina
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BH
Ben Hale
Colleague at Allianz Uk
Sheffield, England, United Kingdom, United Kingdom
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OB
Olivia Baker
Colleague at Allianz Uk
United Kingdom, United Kingdom
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Lachezar Markov
Colleague at Allianz Uk
Bulgaria, Bulgaria
View →
YH
Yohanes Harry
Colleague at Allianz Uk
Indonesia, Indonesia
View →
AP
Alain Petit
Colleague at Allianz Uk
Thoiry, Île-de-France, France, France
View →
KW
Kate Wood
Colleague at Allianz Uk
Greater Sydney Area, Australia
View →
JT
Jaise Thomas,Java/J2Ee/Message Broker 5+ Years
Colleague at Allianz Uk
Kerala, India, India
View →
NB
Niall Bayly
Colleague at Allianz Uk
Ireland, Ireland
View →
SC
Stephanie Crake
Colleague at Allianz Uk
Greater Preston Area, United Kingdom
View →
NM
Noelia Mariana Carla Panero
Colleague at Allianz Uk
Buenos Aires, Buenos Aires Province, Argentina, Argentina
View →
BH
Ben Hale
Colleague at Allianz Uk
Sheffield, England, United Kingdom, United Kingdom
View →
OB
Olivia Baker
Colleague at Allianz Uk
United Kingdom, United Kingdom
View →
3 education records
Mike Plummer education
Bachelor’S Degree, Business Studies, 2/1 Class
Cim Diploma In Marketing
Secondary
FAQ
Frequently asked questions about Mike Plummer
Quick answers generated from the profile data available on this page.
What company does Mike Plummer work for?
Mike Plummer works for Allianz UK.
What is Mike Plummer's role at Allianz UK?
Mike Plummer is listed as Customer Experience Consultant - Allianz Commercial at Allianz UK.
Where is Mike Plummer based?
Mike Plummer is based in Woking, England, United Kingdom while working with Allianz UK.
What companies has Mike Plummer worked for?
Mike Plummer has worked for Allianz Uk, Ex. Bupa And Pfizer, Bupa, Pfizer, and Computer Sciences Corporation (Csc).
Who are Mike Plummer's colleagues at Allianz UK?
Mike Plummer's colleagues at Allianz UK include Lachezar Markov, Yohanes Harry, Alain Petit, Kate Wood, and Jaise Thomas,Java/J2Ee/Message Broker 5+ Years.
How can I contact Mike Plummer?
You can use AeroLeads to view verified contact signals for Mike Plummer at Allianz UK, including work email, phone, and LinkedIn data when available.
What schools did Mike Plummer attend?
Mike Plummer holds Bachelor’S Degree, Business Studies, 2/1 Class from University Of Plymouth.
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