Mike Pontes Email & Phone Number

• Reporting to GM, responsible for trucking maintenance with Transport Department and Commissary, daily operations, team leadership of 125+ employees, and safety, quality and compliance to all customer specifications.
• Coordinated actions and activities, successfully preventing most occurrences of nonconformities.
• Ensured all customer requirements/specifications and service requirements were strictly adhered to, achieving performance targets by customer group.
• Maintained customer communications with all local airline representatives, ensuring client satisfaction.
• Monitored and surveyed all training programs required within the Transportation and Commissary Departments.
• Monitored employee relations within the Transport and Commissary Departments, ensuring compliance with CBA union labor agreements.

Reported directly to General Manager, responsible for support of Management Operating System, cerate an environment of service excellence, consistency, safety and profitability, new manager training and system audits.

Production planning and control, support of divisional business goals, performance evaluations, divisional quality control procedures, implementation of MTQ process, revenue, food and labor cost controls, customer relationships

Aide General, galley assembler, final assembler, driver helper

Managing Total Quality

Bachelor, Sustainable Profit Improvement

Hospitality Management