Mike Raffelson Email & Phone Number

Prior Lake, Mn, Us

Houston, Texas, Us

Developing the roadmap for an exciting new product application and diving headfirst into conducting comprehensive market research to understand how our competitors in the software benefits solutions field operate.• Market Research Enthusiast with Valuable Insights: Known for conducting thorough market research that helps shape our product requirements effectively.• Collaborative Facilitator with Tech Tools: I use tools like Jira, PowerPoint, and Excel to foster collaboration among teams and partners, ensuring our projects come together seamlessly.• Balancing Marketing Artistry with Product Management: Bringing my marketing skills into product management, I've been a part of successful projects that blend creativity with strategy.• Effective Communicator, Bringing Teams Together: My ability to communicate clearly and bridge gaps within teams helps bring our ideas to life quickly.• Team Player, Driving Collective Success: I've consistently worked with my colleagues to achieve outstanding results that surpass expectations, no matter the challenge.• Driving Value for the Organization: With unwavering enthusiasm, I'm committed to enhancing decision support, benefit communications, and user engagement to make a meaningful impact.

Eden Prairie , Mn, Us

Implemented 2 separate projects to completion that saved the company millions in licensing and downtime from previous states and built concise risk analysis reports for leaders on future mergers.• Project Box-replaced a file sharing process with Microsoft Teams/SharePoint that could be utilized by Non-Integrated Entities and saving the company $160k in the first year in licensing fees. • Project EMR-spearheaded the replacement of an Email approval process with Adobe Workfront that allowed for different functions of the business to approve marketing materials. • Projects were completed under budget and on time.• Built projects within Adobe Workfront for Project EMR and Issue Logs on SharePoint so enhancements could make the process improve in the future.• Utilized a shared Microsoft OneNote with stakeholders to confirm everyone was onthe same page after meetings.• Trained users on the Adobe Workfront tool.• Coordinated timelines and testing with stakeholders, Lawyers, Compliance officers, Privacy Officers, Marketing, and Vendors.• Presented a monthly status to Vice Presidents and Directors of project progress.Worked through due diligence reports to locate open risks of Mergers and Acquisitions within different functional areas and mitigated open risk to avoid issues in the future.• Built a report with my team that management utilizes to analyze risks of different acquisitions.• Developed company profiles for leadership to better understand acquisitions quickly and efficiently after we had acquired them for mass communication.• Created pivot tables and charts to show progress on risk mediation of different functional groups so leadership could track work of our team.

Minnetonka, Mn, Us

Managed the projects of a sales CRM tool that migrated over to Salesforce and owned the project roadmap, milestones, and integration enhancements while keeping everything under budget. • Delivered results in an agile environment with multiple projects and workstreams. • Met weekly with the marketing team to discuss sales goals, branding, and marketing strategies for the sales lead tool. • Consumed market research for projects on best enhancements from the marketing team and built a stronger tool with their help.• Collaborated with marketing, sales, and digital product teams to deliver best in class results. • Managing different projects for a CRM tool used by sales.• Working with stakeholders, business, and IT through Agile Releases. • Developing project plans to align business timelines with IT. • Corresponding with business analysts on User Stories, Features, and User Acceptance testing. • Making sure projects are being released on time and within budgets set up by business.• Confirming Vendors needs are being met along with business• Collaborating with Developers, Quality Assurance, Scrum Masters, Product Owners, and Testing Coordinators on defects and issue resolution.• Upgraded the application to a new platform (Salesforce) and set up new integration points to make for a better user experience for agents.• Ensured high value deliverables were prioritized and met by the project team.• Mentored a senior project manager, testing coordinator, and release manager throughout this time. • Engaged employees by conducting fun external team interviews and writing them up for others to read later by transcribing the recordings of the meeting.

Minnetonka, Mn, Us

Promoted to Cross-Application Project manager while still retaining the tasks of a Release Manager and Testing Coordinator after one year. • Refined the position by bringing a big-picture strategic approach, adding value to the organization through innovative thinking. • Led the migration of internal and field sales staff to Windows 10, ensuring smooth application operation and improved productivity. • Collaborated with scrum masters, architects, and product owners to successfully transition from a waterfall to an agile release model, ensuring a seamless transition and increased efficiency. • Demonstrated strong leadership skills by arbitrating between stakeholders and ensuring that all parties were satisfied with the outcome.• Working with multiple applications to test their projects for releases.• Connecting with project managers, Application Owners, and Product owners on project issues.• Presenting release plans to different application groups.• Collaborated with areas ranging from Marketing, IT, Operations, Senior Leadership, Vice Presidents, and Sales to ensure testing, releases, and projects released on time. • Utilized Change management skills with leadership to convert from a PMO team to application team. • Ran weekly meetings with leadership including vice presidents on upcoming releases, projects, and testing plans that were ongoing for different applications ranging from CRM, sales tools, and commission tools. • Migrated sales and commission platforms to new vendors on time with cross-functional coordination. • Running Lessons Learned meetings and Retrospectives to improve processes for future releases.

Eden Prairie , Mn, Us

Supervised a team of 18-20 people that help engage members on different products for preventative care, chronic diseases, diabetes care, and disease management. • The different products allow insured people to speak with a nurse, chiropractor, pharmacist, or a dietician when they may need help on different preventative programs. • Worked with business analysts to make a new audit tool and process for managers.• Developed an anonymous survey for feedback from employees on how to make our team and products better. • Collaborated with business analysts, project managers, directors, vice presidents, and other stakeholders on operations of the engagement products. • Promoted from Team Lead to Engagement Product Manager within a year.

Eden Prairie , Mn, Us

Promoted from Clinical Admin Coordinator to Team Lead after 1st year with the company. • Started working with Business Analysts on ways to improve tools by auditing phone calls and passing along improvements to the electronic health record tool ICUE.• Improved training classes by passing along best practices of Electronic Health Record Applications. • Gained valuable communication experience to become a manager later this year when a position became available for a promotion. • Started presenting in team meetings to help out managers that may be out on PTO.

Eden Prairie , Mn, Us

Connecting with members on different programs available in their insurance to help them improve their health and wellness. • Top enroller in 2011 for engagement products.• Highest audit score multiple months in a row in 2011.• Promoted from this position to Team Lead.

Atlanta, Ga, Us

Operated closely with clients to develop and implement comprehensive digital marketing strategies, tailored to their specific needs and goals. • Consistently exceeded a sales quota of $2500 worth of new business every month, demonstrating strong sales skills and a successful track record in business development.• Achieved a longer tenure than any other member of the training class, demonstrating exceptional performance and commitment to the organization. • Acquired extensive experience in digital marketing, including branding and website design, showcasing a diverse skill set and versatility in the industry. • Collaborated effectively with clients to ensure their marketing campaigns were successful and delivered desired results. • Demonstrated a strong understanding of digital marketing trends and best practices, ensuring that clients received cutting-edge solutions and the latest industry advancements.• Operated with many different types of industries to help build their websites and marketing efforts using search engine optimization (SEO). • Designed social media strategies and branding with companies in different industries. • Gained Google Certification and Yahoo Ambassador Certification.

St. Louis, Mo, Us

Made presentations to new clients on benefits of rental cars vs. loaners and ran a 90-car branch in an Audi and Jaguar dealership.• Furthering my knowledge about vacation travel through reservations.• Helping my branch finish 1st in Minnesota in a marketing blitz.• Marketing to increase business towards dealerships, body shops, and hotels.• Contributing to my branch’s profit margin to make it #1 in our area.• Raising my branch’s customer service rating level to the highest its ever been.• Gaining the most accounts in the state two months in a row.• Increasing weekend occupancy by running marketing promotions.• Worked for multiple branches located around the twin cities area.• Increased customer service rating levels at every branch. • Gained multiple new accounts and helped build stronger relationships with existing accounts as well. • Won multiple achievement awards for leads to car sales and corporate accounts.• Ran a 90-car branch at an Audi Dealership in Golden Valley. • Increased the customer service rating from 70% to a 90% level of completely satisfied clients during my time.

Bentonville, Arkansas, Us

Gained hands-on experience of being a manager in a large retail store and supporting food service. • Learned about the consumer food industry, helping re-organize multiple grocery sides of the stores. • Established valuable merchandising, advertising, and retailing expertise.• Experienced a servant leadership role and demonstrated strong leadership potential with the ability to effectively manage multiple responsibilities. • Sampled my first new-hire evaluation experience from an H.R. perspective.• Refined marketing research and customer service practices.• Retained multi-tasking proficiency abilities while managing 300-400 associates• Increased valuable mediating, analyzing, mentoring, and public speaking skills working in a large store.• Involved in store set-up and initiated many projects with multiple stores.• Expanded valuable grocery and food merchandising and supply chain knowledge throughout the program's rotation into different areas.

Bachelor Of Science - Bs, Marketing

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General

Everyday Parenting: The Abcs Of Child Rearing

Education record