Mike Randall Email and Phone Number

I have wide ranging management experience along with extensive staff/team training and management trainer experience. I'm a Successful Manager with extensive experience in customer service and managing people across multiple industries. Strong, influential leader who communicates clearly and effectively with impact, passion and credibility. Sets clearly defined objectives; establishes and implements plans for self and others to ensure that work is completed efficiently and effectively. Champion of change and focuses on the beneficial aspects of change and new ideas and modifies own behavior or approach to deal effectively with change and acts as a role model for new ways of working. My specific areas of business management;Extremely competent in all forms of customer centric customer service and liaison.Customer complaints resolution.Extensive understanding and experience in interpreting workplace policy terms and conditions.Established knowledge of NT WHS practices including return to work plans.Exceptionally skilled in all MS/Mac Office programs.Exceptional competence in achieving personal and business goals. Proven track record of achieving performance KPI’s.Clearly articulate, pleasant with defined personal presentation.High competency in staff scheduling/rostering.Business operating costs and inventory and stock control.Facilitating team engagement.Proven success in team training and development.High involvement in marketing and community engagement. New store set-up’s and refurb project management.I also have Cert IV in Retail Business Management.On a personal note I'm a family man and father of two girls, my Partner Amber and I have been together for over 20 years giving me a stable home life. My passion is fishing along with exploring the outdoors in our beautiful Top End county.