Mike Reader Email and Phone Number

Mike Reader is a very detailed oriented professional.*He is the 4th generation of family to mange his families business ( Reader Roofing Heating and Cooling.*He is very proud of his families heritage. He strives for excellence in each and every job.His family values and vast amount of experience drives him to succeed each and every day.

*Ensures timely completion of assigned projects, within budget, and with complete customer satisfaction.*Plans and analyzes assigned projects, establishes schedules and project parameters, and sets procedures to accomplish system objectives.*Works hand-in-hand with the field labor management team in developing schedules, manpower allocation, material delivery, communicating submittal status, changes in projects, and all other tasks related to the successful completion of the project.*Develops, transmits and tracks project submittal documents assuring adherence to project specifications.*Reacts in a timely manner to report scope/schedule impact.*Reviews contracts from contractors and/or owners for compliance with contract documents and agreement with company proposal and scope of work.*Reviews contracts and estimates to perform risk analysis and develop risk plans.*Meets with owners and contractors to discuss scope of project, budgets, performance expectations, and closeout.Develops, transmits and tracks project closeout documents.*Supports the sales and estimating functions by assisting with quote preparation and proposal.*Establishes an operations budget for assigned projects by revising the original estimate based on validated project scope. Maintains project budget to forecasted values. *Receives and qualifies subcontractor proposals; and supervises work of project assigned staff, subcontractors and installers.*Generates technician work orders, and prioritizes tasks.*Manages project cash flow, progress billing, collections support and monitoring, and resource management.*Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.*Establishes professional relationships and effectively communicates with all those involved in the project. Interfaces constantly to maintain accurate status reports and project reviews.

Install, maintain and repair heating, ventilation, and cooling units for bothcommercial and residential customers. Diagnose and repair of electronic,mechanical and electrical components of these systems. Travel to job sites in service area, and work with dispatch to ensure schedule ismaintained and delays are properly communicated to customer. Be available to work nights or weekends, on a rotating basis, to serviceemergency needs of our customers. Maintain good working order of company vehicle including refueling asnecessary, reporting any mechanical issues, and filling out and submittingmonthly vehicle inspection form. Vehicles should be washed on a regular basis. Maintain proper stock, parts, tools, and safety equipment in the vehicle. Maintain and submit monthly mileage log forms. Understand company pricing and generate appropriate customer invoice at jobsite. Electronically process credit card payments. Obtain customer signature atcompletion of job. Obtain correct customer information including email address. Document all installed equipment upon arrival: make, model, serial number, typeof fuel, necessary test measurements, and pictures as necessary. Diagnose diverse service issues, obtain any replacement parts, calibrate systemto manufacturer’s recommendations, and explain fully to customer what the issueis and what is need to correct. Participate in company provided training opportunities on latest industrytechnologies. Identify and report to owner potential opportunities for additional business (newersystem, service contracts, and additional services).