Mike Ripa Di Meana Email and Phone Number

• Maximized company profits through rigorous analysis and control of both portioning and wastage.• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Led team to deliver outstanding hospitality operations.• Delivered functions and events to required standards in collaboration with events coordinator.• Sought out and implemented methods to improve service and team performance, boosting business sustainability with… Show more • Maximized company profits through rigorous analysis and control of both portioning and wastage.• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Led team to deliver outstanding hospitality operations.• Delivered functions and events to required standards in collaboration with events coordinator.• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.• Developed menus with strict cost controls to maximise restaurant profits.• Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.• Recruited and trained high-performing team members to deliver faultless customer care.• Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same• Operated and maintained security of Point of Sales (POS) system.• Gave direction for correct storage and disposal of food in line with company policies and procedures.• Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.• Led by example in providing customers with attentive, professional restaurant service.• Monitored and maintained stock levels for maximised efficiency and minimised waste.• Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.• Resolved complaints calmly and professionally to achieve positive customer outcomes.• Built loyal customer base by creating welcoming environment with top quality service.• Identified and maximised upselling opportunities to increase sales and profits.• Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.• Managed team of 32 staff members.• Increased sales by 13% in first 3 months and continue to maintain profit ratio of 25% Show less

• Delivered in-depth training to customer-facing staff, promoting strong service performance.• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Surveyed people in local community to assess restaurant demand and implemented marketing strategies that led to 20% increase in repeat business by local guests.• Interacted positively with customers, effectively promoting restaurant facilities and services.

• Developed, recommended and implemented strategies to improve employee work quality and speed.• Led and coached team leaders to meet performance targets and deliver operational excellence.• Analysed operations data to identify process gaps and successfully implement change.• Led and managed administrative staff to maintain smooth daily operations.• Planned revenue generation strategies designed for growth.• Controlled resources by department or project and tracked use in… Show more • Developed, recommended and implemented strategies to improve employee work quality and speed.• Led and coached team leaders to meet performance targets and deliver operational excellence.• Analysed operations data to identify process gaps and successfully implement change.• Led and managed administrative staff to maintain smooth daily operations.• Planned revenue generation strategies designed for growth.• Controlled resources by department or project and tracked use in MyMicros.• Liaised with management to align daily operations with overarching priorities.• Developed organisational policies for administrative oversight and internal controls.• Reduced costs and improved operations by analyzing processes and customer feedback.• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.• Analyzed and resolved complex resource management issues for optimized scheduling.• Strategically scheduled and managed 250+ staff members, maintaining high-performing business operations.• Established clear budgets and cost controls strategies to meet objectives.• Oversaw facility maintenance and allocated needed resources to meet standards.• Organised financial and operational data to help with yearly budgeting and planning.• Analysed and resolved complex resource management issues for optimised scheduling.• Coordinated hiring, recruitment and training strategies to build successful administrative team. Show less

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Led by example in providing customers with attentive, professional restaurant service.• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Created team building initiatives to encourage upselling and meet revenue targets.• Developed, implemented and communicated business plans to promote profitable… Show more • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Led by example in providing customers with attentive, professional restaurant service.• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Created team building initiatives to encourage upselling and meet revenue targets.• Developed, implemented and communicated business plans to promote profitable food and beverage sales.• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.• Recruited and trained high-performing team members to deliver faultless customer care.• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.• Built loyal customer base by creating welcoming environment with top quality service.• Increased turnover by 8% in first year. Show less

• Minimised discrepancies by effectively training employees on best practices, policies and procedures.• Organised financial and operational data to help with yearly budgeting and planning.• Handled negotiations with outside vendors and service agencies to meet group needs.• Created classification systems to manage archives.• Increased footfall by 150%• Reduced food cost by 4% from 38% to 34% in first 6 months• Increased revenue by spend per head by 25% from OMR20 to… Show more • Minimised discrepancies by effectively training employees on best practices, policies and procedures.• Organised financial and operational data to help with yearly budgeting and planning.• Handled negotiations with outside vendors and service agencies to meet group needs.• Created classification systems to manage archives.• Increased footfall by 150%• Reduced food cost by 4% from 38% to 34% in first 6 months• Increased revenue by spend per head by 25% from OMR20 to OMR25• Increased client visits by 400% per day, increasing turnover from OMR1500 p/d to OMR8000 p/d Show less

• Managed on-site evaluations, internal audits and customer surveys.• Forecasted sales trends to plan team resourcing.• Delivered services to customer locations within target timeframes.• Applied positive customer service approach to increase satisfaction levels.• Supported team by demonstrating respect and willingness to help.• Designed digital and print materials to engage audiences.• Offered friendly, efficient customer service and handled challenging situations with… Show more • Managed on-site evaluations, internal audits and customer surveys.• Forecasted sales trends to plan team resourcing.• Delivered services to customer locations within target timeframes.• Applied positive customer service approach to increase satisfaction levels.• Supported team by demonstrating respect and willingness to help.• Designed digital and print materials to engage audiences.• Offered friendly, efficient customer service and handled challenging situations with ease.• Developed and implemented new sales strategies which assist in increasing turnover by 25% and profit by 5%• Reduced food cost from 36% to 33% Show less

• Delivered in-depth training to customer-facing staff, promoting strong service performance.• Maintained food cost of 34%• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.• Analysed operations to improve restaurant efficiency and service levels.• Promoted positive atmosphere and… Show more • Delivered in-depth training to customer-facing staff, promoting strong service performance.• Maintained food cost of 34%• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.• Analysed operations to improve restaurant efficiency and service levels.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Monitored restaurant performance to identify and implement improvement initiatives.• Developed, implemented and communicated business plans to promote profitable food and beverage sales.• Offered friendly, efficient customer service and handled challenging situations with ease.• Designed digital and print materials to engage audiences. Show less

• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Planned staff rotas to meet customer demand whilst remaining under budget.• Implemented new ordering process and systems which aided in… Show more • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Planned staff rotas to meet customer demand whilst remaining under budget.• Implemented new ordering process and systems which aided in reducing Food cost to 32% and increasing profits by 3%• Developed marketing strategy which aided in increasing sales by 20% from 12000 pounds per week to 15000 pounds per week• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.• Developed menus with strict cost controls to maximise restaurant profits.• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.• Built loyal customer base by creating welcoming environment with top quality service.• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance. Show less

• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Reviewed financial data in Micros, adjusting operational budgets to consistently maximise profitability.• Maintained safe working and guest environments, reducing injury and incident risks.• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.• Reconciled cash and credit card transactions to maintain accurate… Show more • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.• Reviewed financial data in Micros, adjusting operational budgets to consistently maximise profitability.• Maintained safe working and guest environments, reducing injury and incident risks.• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.• Reconciled cash and credit card transactions to maintain accurate records.• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.• Analysed operations to improve restaurant efficiency and service levels.• Sourced products locally for improved cost-efficiency and sustainability.• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.• Grew restaurant profits through improved marketing and staff development initiatives.• Monitored restaurant performance to identify and implement improvement initiatives.• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.• Offered friendly, efficient customer service and handled challenging situations with ease.• Monitored purchases and sales to ensure food cost of 28% was maintained Show less