Engagement Manager, Strategy & Operations
Worldwide, Oo
Engagement Manager (2015 – 2016), Senior Consultant (2013 – 2015)Strategy Projects – Retail and Technology Industries• Worked with CEO of $3B+ retailer to evaluate expansion into international markets, including market attractiveness, strategic/customer fit, method of entry, and projected financials• Partnered with technology company to identify go-to-market strategy for “Internet of Things” retail platform• Conducted impact analysis, framed business cases, and formulated recommendations to inform omnichannel strategy related to “ship from store”, “buy online, pickup in store”, and “RFID tagging” for a national retailer• Guided a $15B+ retailer through the marketing innovation development process, focusing on high-value, analytics-supported digital marketing ideas to generate $200M+ in incremental revenue• Led team to create a Deloitte Omnichannel Retail report offering a point of view on current and future trendsM&A Projects – Retail and Professional Services Industries• Managed team to stand up an Integration Management Office of retailers with $50B+ combined revenue; coordinated cross-functional sessions for ~60 clients and directed all project management processes• Partnered with CEO and COO of a German/US joint venture to develop an integrated talent strategyAnalytics and Reporting Project – Retail Industry• Guided team to create interactive dashboards for the CEO of a $50B+ retailer to help executives identify trends in prioritized areas, drill down to root cause issues, and make real-time, data driven decisionsMarketing / Operating Model Projects – Retail Industry• Worked with CMO of $15B+ retailer to develop a customer-centric marketing operating model based on work rationalization analysis and executive talent assessments • Led team to evaluate existing capabilities and the impact of new initiatives on people, process, and systems