Mike Roberts Email & Phone Number

Cary, North Carolina, Us

VitalEdge, a privately owned $100 million enterprise, is the leading global provider of integrated, end-to-end equipment dealer management software/SaaS solutions. Lead Global Operations organization that includes professional services, managed services, project management, customer support, hypercare, training, and tools/analytics. Reporting to the CEO, managing 9 direct reports and 300 team members across the globe. • Develop & implement strategies to promote revenue, profitability, and growth. Lead operations strategic planning and forecasting. • Acquired our most significant competitor, doubling the size of the company. Successfully integrated the two organizations into one dynamic Global Operations Team. • Transformed Global Operations, dramatically improving capabilities, client sentiment, and cost to serve. Established a formal PMO with best-practice project plans. Created an Analytics team, established KPIs, and infused accountability. Implemented a complete toolset across operations, LMS, LCMS, PSA, Dynamics 365 Customer Service, and Omnichannel. Improved MTTR (meantime to resolutions) from 49 to 7 days, productivity from 16 cases per head to 42, ASA (average speed of answer) from 12 to 1.3 mins, and ABA (average abandon rate) from 8% to 2%.• Implemented a follow-the-sun global support strategy with support teams in North America, Canada, India, Belize, and Australia. Increased CSAT to 82% positive survey results.

Westlake, Texas, Us

Solera is the global leader in vehicle lifecycle management. Fleet Solutions Promote safe practices across your fleet through real-time alerts, coaching, e-learning, continuous monitoring, managed service, and video-based solutions. Predictive analytics, telematics, compliance, and personalized performance programs help fleets improve driving skills, lower operating costs, and deliver significant ROI.Led Fleet Solutions' Go-To-Market organization, Four primary products, $700 million business with 230+ associates, and average deal size of $430K. Responsible for Field Sales, Customer Success / Account Management, Sales Engineering, Business Development, and Channel Management. • Restructured the organization and implemented new sales processes to drive more accountability. Set new sales records for monthly and quarterly targets while achieving all financial targets.• Merged four acquired sales organizations into one high-performing team. Realigned sales territories, product portfolios, and regions, delivering improved coverage and sales productivity. • Infused accountability and exceeded monthly, quarterly, and annual sales targets.

Atlanta, Ga, Us

Joined Dealertrack DMS to lead and transform an underperforming National Sales Team. Transformed the organization into a winning team, consistently surpassing sales goals. Increased average selling price every year. Achieved 106% of goal in 2019 and recognized as the #1 sales team in 2020 at 145% of the goal.

Atlanta, Ga, Us

Direct company’s North American business development efforts within the GM market segment. Responsible for the development and deployment of GM strategies targeted at delivering sales growth. • Implemented sales and marketing strategies that generated $5.2M in year-over-year sales growth. • The GM initiative achieved $906,000 of new MRR (monthly recurring revenue)

Austin, Texas, Us

Directed company’s North American business relationships with automotive, truck, heavy equipment, motorcycle, marine, and recreational vehicle original equipment manufacturers (OEM). Developed strategic alignment between OEM and CDK Global.• Executed $27M white label contract establishing a reseller of CDK’s Vehicle Exchange solution. • Generated $1.6M of revenue by developing deep integration between CDK DMS and VW / Audi global CRM.• Executed Enterprise Account selling cycle and secured a Wireless program certification for equating to $23M over 2 years. • Demonstrated improved business results through paperless approach resulting in $16M.

Austin, Texas, Us

Joined ADP to transform implementation operations due to poor financial performance, unacceptable CSI, low associate satisfaction, and fragmented organizational structure. Business Process Improvement (BPI) methodologies were leveraged to drive transformation initiatives. General Management responsibilities with 8 senior-level direct and 950 indirect reports. Market segments served include automotive, truck, heavy equipment, motorcycle, marine, and recreation vehicles within North America.• Restructured operations integrating seventeen distinct North American functional areas into a customer focused comprehensive services team delivering an improved customer experience and reducing the cost to serve.• Created Virtual Implementation Solutions, moving upgrades and new installation setup activities into a virtual model. Upgrades per head per month improved from 1.5 per person to 6.5 with improved client experience and CSI scores.• Increased productivity and improved margins by restructuring and modifying associate responsibilities, moving from 53% revenue generating to 82% revenue generating workforce.• Saved $14M annually ensuring compliance by collaborating with HR, legal and compliance professionals to transform the implementation process, modified job responsibilities and training methods. Insulated exposure to a $42M action.

Richfield, Oh, Us

Led a $115M technology business with P&L responsibility, 9 senior level direct reports and 130 indirect. Global Scope include Sales, Marketing, Services, Product Distribution and Strategic Alliances.• Turned sales around achieving 112% quota results after taking over a business behind sales plan.• Realignment of territories and implementing creative compensations plans delivered most successful revenue and earnings year in company history. Grew software revenues 13% and earnings 34% in saturated market with downward price pressures. Year two grew revenue additional 11% and earnings 15%. Continued double digit growth thereafter. • Launched global marketing plan including market research, messaging, collateral and media relations. Implemented database tracking market share and market conditions. Leveraged database for establishing sales targets, generating sales leads and identifying direct mail prospects.