Mike Roberts Email and Phone Number

• Leading a team of LAN Administrators (16 at present) and student LAN Administrators (3 at present) to provide desk side computer support in a Windows 7/8.1 environment for the National Capital Region (NCR). A region of approximately 6000+ users and 7000+ computers;• Coordinating computer hardware and peripheral purchases;• Training of new LAN Administrators/Student LAN Administrators;• Contributing to creation of IT policies and procedures;• Assignment of team members to… Show more • Leading a team of LAN Administrators (16 at present) and student LAN Administrators (3 at present) to provide desk side computer support in a Windows 7/8.1 environment for the National Capital Region (NCR). A region of approximately 6000+ users and 7000+ computers;• Coordinating computer hardware and peripheral purchases;• Training of new LAN Administrators/Student LAN Administrators;• Contributing to creation of IT policies and procedures;• Assignment of team members to perform pre-production software testing;• Scheduling team members to provide end of business day support coverage;• Completing agent performance reports for management;• Support of Blackberry handheld devices;• VIP client support including the TC Situation Center, Associate Deputy Ministers and all other level of executives;• Tracking of computer hardware in the hardware inventory system;• Ensuring that the Service Level Agreements with client base are being met;• Assignment of service calls to team members; Show less

• Performing upgrades to computer hardware and software for Civil Aviation Directorate (approximately 700 users);• Supplying hardware technical support for Civil Aviation;• Supplying software technical support for Civil Aviation; software includes client end RDIMS (Hummingbird DM), Citrix and Oracle along with desktop software such as MS Office 2000/2007, Windows XP/Windows 7/Windows 8.1 and TC specific applications.• Corporate systems testing for hardware and software, when… Show more • Performing upgrades to computer hardware and software for Civil Aviation Directorate (approximately 700 users);• Supplying hardware technical support for Civil Aviation;• Supplying software technical support for Civil Aviation; software includes client end RDIMS (Hummingbird DM), Citrix and Oracle along with desktop software such as MS Office 2000/2007, Windows XP/Windows 7/Windows 8.1 and TC specific applications.• Corporate systems testing for hardware and software, when required;• Training of clients with new software and hardware;• Ordering new and replacement equipment;• Configuration of new computers using Norton Ghost and Microsoft Deployment Toolkit;• Hardware deployment to clients;• Training new employees/co-op students with the computer environment;• Scheduling team members for cycling 9-5 work shifts.• Scheduling team members to perform pre-production testing.• Logging all calls using HP Service Manager Show less

• Providing technical support for users in the National Capital Region at all locations in a Windows 7/8.1 environment;• Providing backup coverage when Team Lead is out of office;• Checking, recording and disposal of surplus computer equipment;• Coordinating backup of departing user data for ATIP purposes;• Coordinating with facility management group for client office moves;• Providing telephone and email coverage for the TC Service Desk when required;• Coordinating… Show more • Providing technical support for users in the National Capital Region at all locations in a Windows 7/8.1 environment;• Providing backup coverage when Team Lead is out of office;• Checking, recording and disposal of surplus computer equipment;• Coordinating backup of departing user data for ATIP purposes;• Coordinating with facility management group for client office moves;• Providing telephone and email coverage for the TC Service Desk when required;• Coordinating telecom moves, installation of new phone lines and voicemail resets between Shared Services Canada and Facility Management group;• Troubleshooting basic telecom issues;• Providing end of date service coverage when scheduled;• Training of new LAN Administrators and students;• VIP client support including the TC Situation Center, Associate Deputy Ministers and other levels of executives;• Sanitization of computer hard disk drives prior to disposal;• Configuration and deployment of computer hardware using Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM). Show less

• Performing upgrades to computer hardware and software for Civil Aviation Directorate;• Supplying hardware technical support for Civil Aviation;• Supplying software technical support for Civil Aviation; software includes client end RDIMS, Citrix and Oracle along with desktop software such as MS Office 2000, Windows XP and TC specific applications.• Corporate systems testing for hardware and software, when required;• Training of clients with new software and… Show more • Performing upgrades to computer hardware and software for Civil Aviation Directorate;• Supplying hardware technical support for Civil Aviation;• Supplying software technical support for Civil Aviation; software includes client end RDIMS, Citrix and Oracle along with desktop software such as MS Office 2000, Windows XP and TC specific applications.• Corporate systems testing for hardware and software, when required;• Training of clients with new software and hardware;• Ordering new and replacement equipment;• Configuration of new computers using Norton Ghost;• Hardware deployment to clients;• Training new employees/co-op students with the computer environment;• Logging all calls using HP Service Manager Show less