* Supporting the Data and Insights manager by collaborating with Stakeholders to develop questions and hypotheses, providing actionable insights into people-related issues.* Conducting complex data analysis to identify patterns and trends in People Data.* Analysing large datasets to support weekly and monthly reporting, ensuring accurate and timely data delivery.* Collating and analysing data to assist in pay gap reporting, and benefit administration.* Developing new Power BI dashboards to analyse internal Engagement Survey’s and Learning and Development progress* Developing and maintaining advanced excel spreadsheets, utilizing pivot tables and vlookups to track and analyse all aspects of people data metrics, improving data accuracy and accessibility* Strong attention to detail in all aspects of data management, ensuring data integrity and reliability in reporting outputs.* Partner with Project teams to enhance existing reports or dashboards, meeting stakeholder requirements.* Ensuring compliance with specific legislative, regulatory, or contractual requirements.* Identifying and implementing process improvements within the HR function, enhancing efficiency and accuracy.* Providing support in creating training materials to enable customer self-serve for newly developed Power BI dashboards

* Maintaining inbound support requests within agreed Service Level Agreements* Support in delivering ad-hoc reporting request when required* Scope, Build, Deliver & Deploy new Reporting solutions* Creating & maintaining training material* Project co-ordination* Stakeholder engagement

• Solely accountable for overseeing the company’s database & MI reporting suite, essential for optimising business operations.• Orchestrating comprehensive data reporting initiatives by harnessing the capabilities of both SQL and Power BI, ensuring the seamless and efficient flow of critical information.• Meticulously compiling MI data on regular schedules, ensuring consistency & availability to support informed decision making. • Conducting rigorous data analysis, keen trend observation, and presenting recommendations to directors and departmental heads, contributing to data-driven strategies.• Proficiently collect and validate data from various sources, while prioritising accuracy and reporting consistency• Providing datasets to feed marketing campaigns.• Collaborating with cross-functional teams to address data-related challenges through the development of reporting tools. • Ensuring strict adherence to regulatory compliance and data security standards in alignment with business procedures and FCA Regulations to safeguard sensitive information. • Proactively identifying and reporting potential data breaches, including system weaknesses and data integrity issues to mitigate risks effectively and meet regulatory requirements.• Safeguarding personal data by securely storing and appropriately utilising it in accordance with Data Protection Act principles.• Supported users across the business with ad-hoc excel spreadsheet queries, providing training and guidance as needed.• Working with board members and senior management to provide documentation for meetings and monthly reporting analysis.• Monitoring departmental KPI performance and providing feedback for continuous improvement.• Conducted extensive HR data analysis, including the dashboarding of staff survey results, on a Sharepoint intranet.

• Managed and curated all sales data within CRM, ensuring data accuracy and relevance. Transformed CRM data into Excel, enabling forecasting and trend analysis, emphasised resource optimisation to enhance operational efficiency.• Conducted detailed analysis of quotes and established a CRM training database. This facilitated progress tracking and identification of growth opportunities, which contributed to sales team development.• Extracted and analysed customer data from CRM, informing trend analysis & customer preferences for targeted marketing campaigns, enhancing customer engagement strategies. • Maintained product hierarchy & categorisation in MS Dynamics Nav, report generation and data extraction for price guides.• Facilitated CRM task management for both internal and external teams to ensure effective customer communication.• Developed and delivered engaging weekly and monthly presentations for senior management, team and MD meetings using PowerPoint, effectively communicating key insights and strategic updates.• Collaborated with the Business Development team providing exceptional customer experiences and loyalty-building.• Ensured ISO9001 compliance, conducting data audits and upholding the highest quality standards.• Managed all aspects of recruitment from screening, interviewing, training and coaching.

• Oversaw a diverse team of 10 with responsibilities spanning customer sales, supplier cleanse, website maintenance, and management of B-grade stock. Managed Resource allocation, performance monitoring, recruitment, objective setting and provided coaching and training to warehouse and internet staff. • Implemented continuous improvements in website functionality, enhancing the user experience and optimising online operations. Managed stock counts, conducted audits, supervised the eBay store, and oversaw a substantial warehouse housing 10,000 products. Implemented further improvements, across various aspects of the business, making strategic decisions regarding pricing policies for both website and customer products to maximise profitability and competitiveness.• Efficiently coordinated customer accounts, workload and vehicle scheduling, while managing supplier return routes, and focusing on health and safety protocols. Collaborated closely with call centres to ensure high-quality customer service.

Supervised a department of 10, managing daily internal and external customer data management and operations.Responsible for the core database, all suppliers and products & attributes. This included all monthly updates of supplier agreements, pricing, uplifts, rebates and product enrichment, with regular reporting to Board and Finance, providing critical insights for informed decision-making.Responsible for data transformation to and from the WIntegrate system through the creation and execution of data extract technologies, supporting other business departments with ad hoc Excel reports, trend analysis and data solutions. I took charge of optimising all departmental operational processes, with a focus on enhancing the efficiency of our product data systems. My Leadership extended to HR Responsibilities, including recruitment, training, development, & performance reviews. Conducting team meetings and KPI Establishment ensuring alignment with organisational goals and objectives.Key Achievements:• Data Management Excellence: Improved performance and KPI monitoring within Excel, whilst effectively managing data for 750k products and over 10k suppliers and respective attributes within WIntegrate. Successfully implemented hyperlink excel reporting dashboards enhancing performance and enabling efficient and accurate cross-functional activity monitoring.• Process Improvement: Established a new business process to identify obsolete and cleanse data and initiated automated routines for data archiving and deletion. Significantly reduced number of invoices held for payment, leading to improved supplier relationships, through a cross-functional project with finance.• Enhanced Communication: Initiated and delivered a project creating Internet pages, improving communication capability among 1,000 branches.• Resource Optimisation: Introduced a supplier price change notification, increasing flexibility and resource allocation.

Responsible for managing and maintaining product-related data and information within an organization

Responsible for managing and maintaining product-related data and information within an organization