Reports to the Capital Implementation Manager for Nuance Healthcare Solutions. Nuance Healthcare Solutions is a major hardware and software data management company. Plan, direct and coordinate activities and management of the system implementation process throughout the United States. Consult and communicate with executive management to maximize the performance of all Dictaphone applications. Managed internal teams to ensure high levels of production, productivity and client satisfaction are met or exceeded.

Reported to the Director of Implementation Services for a major healthcare software company. Worked in national office with 50% travel to major healthcare facilities. Planned, directed and coordinated activities and management of the system implementation process. Consulted and communicated with executive management to maximize the performance of all SoftMed products. Managed internal teams to ensure high levels of production, productivity and client satisfaction are met or exceeded.

Reported to the Southeast Regional Service Manager, for a major voice technology company. Worked in regional office with 25% travel to major healthcare facilities. Leadership responsibility for the implementation of system sales, with a main focus in the healthcare industry. Provided overall project management to ensure a timely, cost effective and high quality implementation process to meet client expectations and maximize system performance. Documented key project related interactions, and communicated with high-level executive management and clients timely. Developed thorough knowledge of health information management and transcription operational procedures.