Mike Rossiter Email & Phone Number

Torquay, United Kingdom

In my current role as Store Manager with B&Q, I am responsible for overseeing all aspects of processes involved in providing a safe working environment for colleagues while demonstrating full accountability for delivering profitable sales. One of my key roles is to deliver best-in-class customer service and direct team performance by bringing the objectives of the business to life for colleagues.Below are my Key Contributions in this role:• Bestowed with showroom store of the year… Show more In my current role as Store Manager with B&Q, I am responsible for overseeing all aspects of processes involved in providing a safe working environment for colleagues while demonstrating full accountability for delivering profitable sales. One of my key roles is to deliver best-in-class customer service and direct team performance by bringing the objectives of the business to life for colleagues.Below are my Key Contributions in this role:• Bestowed with showroom store of the year award for demonstrating exceptional performance.• Mentored new/aspiring store managers to foster personnel professional growth and development.• Developed new trading managers, deputy managers, and store managers to support the regional talent plan.• Assumed regional manager responsibilities during scheduled vacations to ensure seamless operations and maintain high-performance standards.• Functioned as Regional Lead for P&L control and showroom sales performance to effectively manage and improve regional financial performance.• Exceeded monthly customer Net Promoter Score targets for 36 consecutive months, demonstrating exceptional customer satisfaction and loyalty.• Led a team successfully of over 100 colleagues as a large format store manager aimed at fostering a productive and motivated work environment.• Led development program for over 50 newly appointed team leaders and trading managers to enhance individual/team performances and productivity. Show less

Hampshire

In my role as Business Transformation Manager with B&Q, I was assigned to steer initiatives associated with planning/executing communication, training, engagement, implementation, and reviewing of process changes within the retail environment to clinch smooth transitions and optimal outcomes. I was tasked to establish and implement challenging timelines and performance expectations for all stores by liaising closely with regional managers while facilitating effective implementation and… Show more In my role as Business Transformation Manager with B&Q, I was assigned to steer initiatives associated with planning/executing communication, training, engagement, implementation, and reviewing of process changes within the retail environment to clinch smooth transitions and optimal outcomes. I was tasked to establish and implement challenging timelines and performance expectations for all stores by liaising closely with regional managers while facilitating effective implementation and sustained success of organisational changes for the overall benefit of the business.Below are my Key Contributions in this role:• Saved £4M by leading the design and development of a new operating/deployment model for TradePoint.• Participated actively as a key contributor to retail board or key contributor in retail board meetings to provide regular updates on the progress and advancements of each project.• Collaborated with cross-functional teams to drive project success by fostering effective communication and coordination, resulting in streamlined processes and improved outcomes.• Engaged with McKinsey and Company management consulting to identify/implement process improvement initiatives for enhanced operational efficiency and organizational effectiveness.• Spearheaded projects successfully aimed at simplifying retail operations and driving sales growth, ranging from significant IT investments and customer service initiatives to more efficient replenishment processes. Show less

Demonstrated professional excellence and met/exceeded organisational expectations while performing numerous job roles during my time at Wilko.

Demonstrated professional excellence and met/exceeded organisational expectations while performing numerous job roles during my time at Tesco.

Distribution IT Project