I have more than 30 years of cross-industry experience in cost center and vendor management, P&L, market research, and process improvement that drive enterprise revenues and profitability. My diverse insights help me see issues that others miss and equate them with the right solution. I’m an outspoken leader who thrives on managing (and creating) change. I excel in consensus building, conflict resolution, and securing cross-tower support. With regard to my teams, I demand and coach commitment, accountability, and professionalism—the same things I expect of myself.REPRESENTATIVE ACCOMPLISHMENTS► DIRECT-TO-CUSTOMER – Revised a direct-to-customer sales process for bulk orders to increase revenue and key-account support and separately retained a threatened vendor contract by creating a portal-based order system that triggered direct shipments to the end-user. The latter increased sales by more than 6X.► GAME-CHANGING PROCESSES – Compiled an intuitive audit checklist with hyperlinks to fully define each inspection task. The process reduced audit time by up to 80%; transformed the lowest-performing region to the nationwide top-performer within six months; and uncovered hidden issues that initiated development of new corporate policies.► PERFORMANCE TRANSFORMATION – Reversed offshore support team’s failed CSAT compliance from 35% to 90%+ through weekly performance assessments and a revised survey process to expedite customer feedback. ► PRIORITIZED GROWTH STRATEGIES – Led a first-ever SWOT analysis to develop a cohesive, growth-driven sales and marketing strategy that prioritized customer segments, based on available resources, and drove new-account sales to exceed plan within 90 days.Let’s talk about how my skills can serve your needs.☏ 919.880.7479✉ mrumpl3@gmail.com