Mike S. Email & Phone Number

Cheyenne, WY, US

Various

• Offering tailored hospitality management services.
• 24 hour guaranteed availability.
• Fill gaps in coverage to stabilize staffing in any department and position.
• Recruiting, onboarding, and training services.
• Operational, revenue & safety assessments, and reporting.

Cheyenne, Wyoming, United States

• Achieved 14.6 RevPar Index change for 2019.
• Exceeded budget by 8.76%.
• Developed budget, prepared weekly revenue and expense forecasts, completed monthly P&L critiques.
• Improved breakfast satisfaction, earning the 23rd highest GSS score out of 456 hotels January 2020.
• Improved hotel culture with communal celebrations of success, open praise for top performers along with additional services for the staff such as daily huddles, weekly luncheons, and monthly staff meetings.

Cheyenne, Wyoming, United States

• Conducted a complete assessment of operational costs resulting in the elimination of wasteful practices and the negotiation of improved contracts with vendors.
• Led a successful a rebranding effort including a redesigned website with a live action promotional video along with photography to bolster rooms, food, & beverage amenities and developed relations with local media.
• Built a revenue management operation resulting in the reversal of a multi-decade financial decline.
• Achieved 10.5% RevPar Index Change in 2018, increased RevPar by 7.3% while the competitive set declined by 3%.
• Increased ADR by 10.3% while competitors declined by 3% resulting in a 9% increase in gross operating profit.
• Increased food and beverage revenue by 56% in 2018 by redeveloping shuttered Food and Beverage outlets, recruited and retained talented staff, upgraded menus to focus on quality ingredients and entrees accompanied with.

Cheyenne, Wyoming, United States

• Achieved 13.2% RevPar Index change for 2015, despite a 10% decline in comp-set occupancy and a 7.4% decline in occupancy statewide. This result was the fourth highest RevPar index change in the company for 2015.
• Created an Excel based revenue management platform to simplify the revenue management process. The platform assisted in analyzing historical trends, tracking rate changes in the market, displayed visual depictions of.
• Scored highly in key areas on the 2016 Employee Satisfaction Survey. Earning 449 points above the La Quinta’s Corporate Managed Hotel benchmark. Scored 100% Favorable in key areas such as “holding staff accountable for.
• Achieved YTD results on Medallia GSS with 24.8 point improvement in Net Promoter, 12.1 increase in Product Quality, 13.6 point improvement in overall accommodations with a substantial 22.4 increase in positive Trip.
• Through detailed examination of Medallia GSS, Breakfast was identified as a consistent weakness. Through tightened inventory controls, reduced waste and the investment in additional fruits, fruit toppings, flavored.

Jackson, Wyoming, United States

• Managed the central reservations call center for the Terra Resort Group consisting of the Teton Mountain Lodge ratedone of the top 50 Ski Hotels in North America by Conde Nast Traveler, Hotel Terra ranked #7 among the.
• Produced forecasts, monitored and developed rates, reviewed daily pickup, set sales performance goals and incentives resulting in significant gains in ADR for the Private Residence Collection.
• Improved placement on vrbo.com for the individual properties managed by the Terra Private Residence Collection. The listing rank ranged from 100 to 200 when I began. I was able to move the listings forward to occupy.
• Conducted sales training utilizing both Aspire Sales Training and Navis Best Practices to increase sales for both in- bound and outbound reservation sales calls. Monitored Reservation Agent performance, reviewed.

Jackson, Wyoming, United States

• Moved Trip Advisor Ranking from #7 to #1 in one of the most exclusive markets in the United States, a market US News and World Report named as the #1 Ski Destination in the United States.
• Opened a restaurant to replace basic continental breakfast service. Designed the menu, calculated food cost for every ingredient and each entree to ensure accurate pricing and profit margins. Promoted the restaurant as.
• Redesigned websites and booking engines for the Wyoming Inn and sister properties the Olympic Lodge and Creekside Inn. Wrote all content for the Wyoming Inn employing Google SEO best practices.
• Renegotiated margins and allotments with OTA partners for the Wyoming Inn and sister properties to reduce reservation costs, control channel production ultimately to increase production through direct bookings at BAR.
• Managed the property through a multi-million dollar renovation, coordinated with foreman and subcontractors, inspecting craftsmanship ensuring expectations were met and deficiencies were resolved.