Achieving business goals and revenue targets.Overseeing daily operations, managing budgets, and setting performance objectives.Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.Developing and implementing business, marketing, and advertising plans.Planning, evaluating, and optimizing operations to be efficient and cost-effective.Ensuring company standards and procedures are followed.Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.Overseeing day-to-day operations of our hospitality establishment and ensuring the highest level of guest satisfaction and service standards.Coordinating with various departments, such as the front desk, housekeeping and food and beverage, to ensure seamless operations.Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations and maintain compliance with industry regulations.Monitoring financial performance, managing budgets and identifying strategies to maximize revenue and profitability.Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.Supervise and manage all aspects in the hotels, including front desk operations, reservations, guest services, housekeeping and accounting.Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.Coordinate reservations and optimize occupancy rates, maximizing revenue and maintaining accurate booking records.

Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals. Developing and implementing business, marketing, and advertising plans.

Recruiting, training and supervising staff, promoting and marketing the business, including developing ways to attract new customers, managing budgets, maintaining statistical and financial records, planning maintenance work, events and room bookings, liaising with maintenance and other specialist contractors, meeting guests and responding to complaints and queries, handling customer complaints and queriesensuring compliance with health and safety legislation and licensing laws.

Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division. Assists with procurement of operating supplies for all departments. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success. Work with hotel department heads to establish goals and objectives that coordinatewith the overall hotel wide goals and objectives. Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls. Evaluates changes to the guest's needs, the hotel's guest mix and competitive trends to recommend appropriate products/services and operational changes toensure guest and employee satisfaction. Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.

Plan and organise accommodation, catering, events and other hotel services, promote and market the business, manage budgets and financial plans and control expenditure ( especial in F & B department), maintain statistical and financial records, set and achieve sales and profit targets, analyst sales figures and devise market and revenue management strategies, recruit, train and monitor staff, plan work schedules for individuals and teams, meet and greet customers, deal with customer complaints and comments, address problems and troubleshoot accordingly, ensure events and conferences run smoothly, supervise maintenance, supplies, renovations and furnishings, deal with contractors and suppliers, ensure security is effective, carry out inspections of property and services, ensure compliance with licensing laws, health and safety and other statutory regulations.

My functions: create regional sales plans and quotations in alignment with business objectives, support Store Managers with day-to-day store operation, evaluate store and individual performances, deliver regional sales results, forecast quarterly and annual profits, identify hiring needs, select and train new sales people, prepare and review the annual budget, analyze regional market trends and discover new opportunities for growth, address potential problems and suggest prompt solutions, participate in decisions for expansion or acquisition, suggest new services/products and innovative sales techniques to increase customer satisfaction. Selection and quarterly shopping of collections in Paris.

Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Managed staff of 11 sales associates, 2 team leaders and 1 assistant managers.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Planned budgets and authorized payments and merchandise returns.Scheduled and led weekly store meetings for all employees.Increased profits through effective sales training and troubleshooting profit loss areas.Reported to the district manager regarding all store and staff issues.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improve processeffectiveness.Increased sales volume by 20% in less than 2 months.Generated repeat business through exceptional customer service.Conducted store inventories once per quarter

Provide upscale guest service experiences for clients throughout their stay. Ensure clients are properly greeted upon their arrival. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. Coordinate luggage collection and storage. Oversee check-in and check-out procedures, including reservations and financial transactions. Promptly address guests’ requests, like in-room dining. Actively listen to and resolve complaints. Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Inform clients of our hotel services, including breakfast and dining options. Promote all hotel amenities, conveniences and programs offered. Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures. Appraise team’s performance and produce regular reports. Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience. Examine daily duties, assign tasks and check on progress. Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings. Recommend local tourist spots, including places to dine, shop and sight-see. Establish friendly relationships with regular hotel clientsAbility to explain hotel products, services and other information about the hotel as requested.Greet guests warmly and perform registration procedures.Provides supervisory assistance to all Front Office Team Members when dealing with escalated situations. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.Assist with recruiting, selection and training. Work closely with others departments to ensure high-quality customer service. Resolves and communicates all customer service issues. Ability to assist with departmental training initiatives.

Reporting directly to the General Manager. My responsibilities include: ensure an efficient & professional service provided to all the guests throughout their stay and increase the customer satisfaction. Maintain a high morale and productivity as well as tight communication within the Front Office Department as well as among other departments.Develop Team Leaders and Managers by delegating tasks and then empower and coach them to make sure to achieve the desired results. Supervise Room Sale strategies and taking part to Yield Management. Monitor the service level provided by the departments (i.e. by analyzing the Guest Satisfaction Reports) and constantly improve it through investigation, analysis and corrective action. Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit. Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.

Organize and supervise staff and schedule and inventory. Inspect hotel rooms to ensure the quality standards. Assign daily duties and inspects standards of cleanliness. Supervise the daily operations. Coordinate work activities among departments. Conduct orientation training and in-service training to explain policies, work procedures, use and maintenance of equipment. Check Inventories stock to ensure adequate supplies. Improve service and ensure more efficient operation.

5 Stars, 5 Diamonds, 320 room hotel. Managed a staff of over 35 including all concierge and bell-boys to assure smooth check-in and check-out for all VIP guests. Supervised the front desk and assisted with room blocking and allocation. Process forms of payment and responded to guest inquires. Acted as liaison for groups and conventions including weddings, group dinners, cocktails, reservations, trip planning and tour packages. Followed up with all customers to assure satisfactory stay and customer retention.

5 Stars, 480 room hotel. Managed a staff of over 30 including all concierge, Front Desk and bell-boys to assure smooth check-in and check-out for all VIP guests. Supervised the front desk and assisted with room blocking and allocation. Process forms of payment and responded to guest inquires. Acted as liaison for groups and conventions including weddings, group dinners, cocktails, reservations, trip planning and tour packages. Followed up with all customers to assure satisfactory stay and customer retention.