An analytical and solutions-focused Automation System / Technical Support professional with 15+ years of experience providing technical support to internal teams and external customers. • Proven excellence in diagnosing HVAC, Lighting Control, Security Arm/Disarm, Energy Management systems to identify issues, troubleshoot/repair discrepancies, and ensure on-time resolution.• Motivated and detail-oriented technical troubleshooter with dedicated to studying, researching, and learning emerging technologies, industry advancements or best practices/insights for operational inclusion and advancement of shared organizational goals.• Possesses excellent problem-solving abilities, adaptability to rapidly evolving technologies, and a strong foundation in networking principles. • Eager to leverage transferable skills, such as critical thinking, attention to detail, and effective communication, to contribute effectively in an automation system specialist capacity. Highlights:• Received rewards for excellent service through customer roll-outs.• Served major clients including Home Depot, Petsmart, Polo Ralph Lauren, Burlington Coat Factory & Ulta Beauty.• Provided energy-saving solutions for customers by assessing issues with local facility management/current setup.Skills:Automation Systems | Security Control | Technical Support | System Discrepancy Diagnosing, Troubleshooting & Resolution | EMS/HVAC/Electrical System | Auxiliary Systems Support | Corrective Maintenance | Equipment TestingTechnical Skills: Logic One; Freedom; Opus/Tridium; CPC; Niagara R2; Automated Logic Control Systems; Utah Engineering Systems; E-Mon Meter Troubleshooting; SAP/Siebel; Service Channel; BigSky Work Order Systems; Trend UK Alarm Monitoring using DLG 963; EMS Systems; Novar Savvy; Facility Explorer; TCS, Siemens, and Trane Tracer