Mike Schieber Email & Phone Number

Dallas/Fort Worth International Airport

Supports 14 Information Technology (IT) professionals responsible for maintenance and support of multiple mission-critical terminal systems as well as mentored and delivered career path planning, conflict resolution, and bi-annual performance reviews. Directs the team in charge of maintaining 250 passenger processing workstations, 110 self-service kiosks, over 1500 digital information displays, tracking and announcement system on 180 vehicles, and 146 Automated Aircraft Docking units. Administers the implementation of hardware and software upgrades for all systems included in the Terminal Systems portfolio and ensured diligent troubleshooting and identification of root causes to prevent re occurrence. Oversees all Terminal Systems IT vendor relationships, negotiated related contracts, and created related annual IT business plans and budgets which delivered significant cost savings. Directs system and network administrators in identifying and resolving connectivity and application accessibility issues relating to terminal systems. Creates system refresh and upgrade plans and collaborated with the Capital Committee to ensure 10-year Capital Plan strategic alignment and secure required funding for implementation. ● Created and operated a technology budget of up to $3.8 million annually.● Reduced the annual operating budget by in-sourcing Level 1 system support.

Created and implemented project plans, including detailed work breakdown structures, responsibility matrices, communication plans, risk management, and quality assurance plans. Collaborated with government departments and oversaw projects funded by governmental grants. Authored documentation standards and implementation standards for deploying passenger processing systems standards. Successfully managed new and system expansion projects ranging from $100K to multi-million-dollar projects.Expanded systems to other terminals and established the first Enterprise solutions for Passenger Processing systems at DFW.

Oversaw the day-to-day project activities and ensured on-time delivery of small single airline and Airport Enterprise systems. Served as a liaison between projects and airlines. Ordered equipment for projects, monitored inventory, and administered asset management duties. Supervised installation-vendors, including management of labor hours, contract negotiations, and ensured adherence to standards. Created and prepared project documentation, ranging from pre-project to completed, as-built documentation, and weekly status reports. Guided and supported other Project Managers throughout Central, North, and South America. Drove project completion of the installation of airport automation systems throughout Central, North, and South America.