Mike Schrah Email & Phone Number

Dallas, Texas

Dallas/Fort Worth Area

• Assisted Exploration and Technical Services groups with all desktop support issues including hardware, software, remote access, and mobile device support.
• Handled onboarding of new users including hardware setup, software installation, mobile device setup and IT orientation for Exploration and Technical Services departments.
• Responsible for all Geoscience software support including installing software, setting up licensing, downloading and testing the latest versions.
• Setup and installed all network licensing for Geoscience applications on VM license servers including all updates or changes to the licensing files.
• Responsible for setting up datarooms and training sessions for the Exploration and Technical Services groups.
• Acted as liason between Kosmos Energy and all application vendors to stay current with versions of software and tweaking license files to what was needed by Exploration and Technical Services groups.

Houston, Texas Area

• Troubleshooting malfunctions of network hardware and software applications, telephones, and security systems to resolve operational issues and restore services.
• Supervising the administration of systems and servers to ensure availability of services to authorized users.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Provided Tier II support for network engineering team involving desktop, server, printer administration, and network switches.
• Installed and maintained wireless networking systems with secured access. (WLAN and Guest Network)

Plano, Texas

• Establish network users, user environments, directories, and security.
• Install, upgrade and configure network printing, directory structures, rights, security, software and files services.
• Assemble and prepare PCs for end users. This includes applying the corporate standard build and installing other distribution software as needed.
• Assemble and prepare servers (physical and virtual), adhering to the corporate standard server build.
• Respond to user needs and questions concerning access of network resources.
• Provide users with network technical support as well as desktop application support.

Plano, TX

• Perform problem management including problem definition, diagnostics, and resolution
• Provide support through SMS/RAS to install and configure software and troubleshoot application/email issues
• Mentoring, guidance and training for less experience personnel and new employees
• Create knowledge base documents to better assist our customers