Mike Seabolt Email & Phone Number

Falls Church, Va, Us

Manage the Oklahoma Team supporting Medicaid unwinding. Attend local events for exposure and being able to support Oklahomans needing assistance in finding healthcare.

Minneapolis, Minnesota, Us

• Partner with sales executives on the non-profit sector building business cases in response to RFI & RFP submissions to prospective customers and existing customers in a renewal cycle. • Key contributor to implementation process for newly signed non-profit customers.

Atlanta, Ga, Us

Director, Customer Service and Accounts PayableManaged accounts payable during a digital first transition to remove manual processes and payment processing. • Partnered with our procurement group to utilize Coupa for supplier onboarding and invoice processing. • Maintained all customer service activitiesDirector, Customer Service and TrainingManaged finance field trainer team of four staff that train American Cancer Society staff on financial, expense and income, processes. • Collaborated with ACS departments to streamline financial processes, drive PCI Compliance and reduce transaction touch points. • Maintained all customer service activitiesCustomer Service ManagerManaged call center customer service team dedicated to providing financial system, payroll, procurement, and donation support for nationwide staff as well as support for vendors and donors while exceeding all survey and KPI scores. • Managed the call center customer service operations to meet a $10 million budget including forecasting call volume, FTE needs, and budget based on donation forecasts and transaction trend analysis. • Developed departmental and individual goals and report on those goals for quarterly and annual performance reviews. • Analyzed and acted on monthly satisfaction surveys. • Created and delivered performance results presentation to executive leadership.