Mike Sergeant, Mba Email & Phone Number

Madison, Wi, Us

I am a Business Analyst at First Business Specialty Finance, LLC, a subsidiary of First Business Bank

Madison, Wisconsin Area

• Enrolled and advised over 130 students from enrollment to graduation on all undergraduate and graduate level programs• Constructed action plan and trained 45 employees across the Midwest region on my successes regarding customer engagement and retention measures• Coordinated and facilitated meetings between students and any tutors or workshops needed, as well as any other academic department (Academics, Finance, Classroom Operations, etc.)• Walked students through their online learning environment, program/modality options, payment choices, and scheduling opportunities in an effort to construct individualized education plans to benefit each specific student.

Appleton, Wisconsin

• Met or exceeded departmental monthly sales quotas every month of employment• Created and rolled out new call structure to all inside sales representatives based on my success • Proactively reached out and solidified new business relationships• Worked with executive-level HR professionals fill their HR business needs in the United States and Canada

Madison, Wisconsin Area

• Created and conducted promotional events throughout the Madison area including Madison Mallard’s Kids Day, and Legends of UW Golf outing• Created Marketing materials use for attracting potential clients• Identified and targeted potential clients in weekly sales meetings

Madison, Wisconsin Area

• Ensured projects were completed within budget and on time• Acted as liaison between the franchisee and customers, ensuring customer satisfaction and positive results

Madison, Wisconsin Area

• Provided technology support to students and all departments within the college• Assisted technicians on repair work throughout the campus

Madison, Wisconsin Area

• Provided students with vital information about resident life, safety, important departments, and key contacts throughout the college• Created and conducted social and informational programs for residents

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services