Mike Serio Email and Phone Number
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Comprehensive experience in Executive level leadership. Leading a 300 person store team, corporate security, including development of policies and procedures, emerging risk to the organization, security best practices, threat assessment disciplines as well as employee relations. Demonstrate expertise in recruiting and development of talent, resolution of complex sensitive investigations, work place violence, strategic planning and tactful resolution. Identify business unit gaps and potential problems with effective solutions to meet business needs. Scope of work includes stores, distribution centers, healthcare, pharmacy and supply chain business risk and profitability.
Carmax
View- Website:
- carmax.com
- Employees:
- 11271
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Location General ManagerCarmax Jun 2019 - PresentLaurel, MarylandSUMMARY:The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.ESSENTIAL DUTIES AND RESPONSIBILITIES:Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget managementUtilizes reports, analyzes information, and monitors trends to identify opportunities in the business Displays financial responsibility through P&L management Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experienceInterviews, hires, trains and promotes associates to support store operations and company growthEnsures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to teamChampions and implements both company and store initiatives for consistent execution and continuous improvement Manages daily store operations by interpreting, communicating and executing policies and proceduresResolves customer and associate issuesFacilitates and participates in meetings and conference calls
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Location General ManagerCarmax Nov 2014 - Jun 2019Frederick, MarylandSUMMARY:The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.ESSENTIAL DUTIES AND RESPONSIBILITIES:Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget managementUtilizes reports, analyzes information, and monitors trends to identify opportunities in the business Displays financial responsibility through P&L management Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experienceInterviews, hires, trains and promotes associates to support store operations and company growthEnsures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to teamChampions and implements both company and store initiatives for consistent execution and continuous improvement Manages daily store operations by interpreting, communicating and executing policies and proceduresResolves customer and associate issuesFacilitates and participates in meetings and conference calls
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Store DirectorTarget Oct 2013 - Nov 2014Hyattsville, MarylandManages a $55 million dollar stores business, leadership and people skills to inspire exceptional performance. Maximize sales and profits by engaging our guest. Ensure great guest service and team member satisfaction. Creates a fast-paced, energetic environment that delivers a consistent Target brand experience for team members and guests.Own and champion Target-brand presentation of the entire storeManages a team of 12 Executives (assist managers) Human Resources, Pharmacy, Assets Protection, Facilities, Grocery, Logistics and Sales Floor Teams of over 300 team membersWorks to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfactionUpholds the quality and productivity of every aspect of our storeDirects all merchandising, operational and personnel functionsActs as leader on duty responding to guest and team member concerns, as well as opening and closing the store and ensuring all Target property and personnel are secure -
Sr. Investigations Team Leader-Mid AtlanticTarget Mar 2009 - Oct 2013Washington D.C. Metro AreaLead a diverse team that is responsible for executing strategies to advance the corporation’s profitability and reputation. Protect profit by investigating complex sensitive cases against the corporation. Mitigate legal risks in partnership with state and federal law enforcement and prosecutor partnerships. Establish a working relationship with emergency managers to ensure business continuity in the event of a crisis. Support 130 stores with 30,000 team members that deliver over $4 billion in annual sales.• Lead a team that is responsible for protecting people, profit and reputation with a payroll and operations budget of 1.3 million dollars• Proven track record of building and developing sustainable teams designed for long term strategy • Lead Organized Retail Crime (ORC) teams that have direct impact on Target’s profitability • Lead one of Target’s Investigation Centers- analyze and produce intelligence reports for the company• Analyze and investigate complex crimes affecting Target’s reputation and or profitability• Emergency management partnership and influence to include FEMA and MEMA• Testify before Congress for laws that enhance criminal prosecution related to Organized Retail Crime• Helped Law Enforcement create two Organized Retail Crime divisions within their department• Strong law enforcement and prosecutor partnerships at local, state and federal level• Conducted oversight to Pharmacy investigations and compliance violations.
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Sr. InvestigatorTarget 2005 - Mar 2009Developed and executed plans to address financial risks (organized theft, fraud, and significant internal dishonesty) in moderately high-risk markets. Utilized investigations and tactics that identified and addressed financial risks. Investigated and resolved instances of organized retail theft, fraud, and ,major internal cases. Provided crisis response support to stores that caused significant business disruptions (robbery, protest). Recruited and developed market investigators. Coordinated investigations and intelligence with headquarters investigations teams. • Wrote and administered reviews for directly reporting employees • Responsible for managing a $500,000 operating budget - salaried investigators and analysts• Expert in surveillance and counter surveillance discipline tactics and equipment utilization• Developed strong partnerships with local, state and federal law enforcement• Prosecuted complex sensitive theft and fraud cases in local and federal courts
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Executive Team Leader Assets ProtectionTarget 1999 - 2005Virginia, Maryland, LouisianaLead a team that executed safeness, theft and fraud programs; selected and trained assets protection team members; and responded to all in-store crisis situations. Worked with the community by maintaining effective and ongoing communication with local law enforcement and area organizations. Responsible for opening new stores, remodeled, and turn around operations.
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Assets Protection SpecialistTarget 1997 - 1999
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Sales AssociateBarclay And Sons Jewlers 1995 - 1997
Mike Serio Skills
Mike Serio Education Details
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Management
Frequently Asked Questions about Mike Serio
What company does Mike Serio work for?
Mike Serio works for Carmax
What is Mike Serio's role at the current company?
Mike Serio's current role is Location General Manager at CarMax.
What is Mike Serio's email address?
Mike Serio's email address is mi****@****max.com
What is Mike Serio's direct phone number?
Mike Serio's direct phone number is +141069*****
What schools did Mike Serio attend?
Mike Serio attended California Coast University.
What are some of Mike Serio's interests?
Mike Serio has interest in Travel.
What skills is Mike Serio known for?
Mike Serio has skills like Asset Protection, Loss Prevention, Surveillance, Fraud, Retail, Inventory Control, Inventory Management, Investigation, Internal Investigations, Protection, Workplace Violence, Organized Retail Crime.
Who are Mike Serio's colleagues?
Mike Serio's colleagues are Jamie John, Matt Conway, Katherine Shepherd, Vytheeswaran Jeganathan, Mike Patone, Christopher Fein, Miquan Hunt.
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Mike Serio
Henrico, Va -
Mike Serio
Cementing Engineer At Reliable Production Service, LlcLafayette, Louisiana Metropolitan Area1reliableproduction.com
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