Mike Sheehan, Cpo, Cssm Email & Phone Number

Bowmanville, On, Ca

Toronto, Ontario, Canada

• Ensure that Avante Security consistently delivers service to the highest standard through Quality Assurance of all aspects of Protective Services.• Provide direct oversight and guidance to Supervisory staff within Protective Services.• Manage and provide oversight of day-to-day Operations for the Protective Services Division.• Facilitate and review training for Protective Services staff and ensure Ministry compliance with required training.• Review, update and implement training programs for new hires and current staff.• Responsible for Management of the PS Fleet and ensuring regular maintenance and repairs are completed.• Ensuring best security practices through review of security incidents, professional memberships, and training.• Provide a positive and safe working environment for all staff in Protective Services.• Responsible for the development, review, implementation, and overall compliance of policies and procedures for Protective Services.• Responsible for all scheduling administration for the Protective Services Department.• Responsible for monitoring and replacing company equipment as required.• Responsible for interviewing, hiring, and onboarding new hires as well as continually reviewing the process.• Maintaining communications with clientele for the purposes of client retention and brand protection as well as establishing strong relationships and partnerships within our service communities.• Strategize and collaborate with other departments to review processes to create efficiencies for the business and ensure great working relationships.• Maintain awareness of industry trends.• Plan and coordinate security operations for special events and close protection assignments.• Conduct performance appraisals of Supervisory staff and ensure that all Protective Services staff receive required performance appraisals.

Toronto, Ontario, Canada

Competency in facilitating instruction for the following programs:Subject Restraint (Active/Compliant)Criminal Code ApplicationsTactical BatonManagement of Resistive Behaviour (M.O.R.B.)Use of Force ApplicationsEffective CommunicationsSharp Edged Weapons DefenseMental Health Awareness and Response- Teach material in theory and through physical techniques and defensive tactics drills.- Member of APSIS (Association of Professional Security Instructors - Specialized)

- Coach day-to-day activities of all staff and ensure compliance with Avante policies and procedures.- Ensure all staff are current with their required certifications.- Develop and implement training for staff.- Instructional design.- Manage fleet, equipment and uniforms.- Conduct Quality Assurance audits of staff and procedures.- Scheduling and conduct interviews, hiring and on-boarding of new hires.- Implement and update policies and procedures.

- Completing Attendance Reports for Payroll purposes.- Filling shifts and staffing for special assignments.- Posting open/available shifts.- Publishing schedules on a monthly basis.- Adjusting schedules as needed.- Organize Email Groups to assist Operations in dealing with last minute shift vacancies.- Booking/accommodating vacation requests. Tracking sick/vacation time through BambooHR.

- Responsible for direct supervision of Avante Control Centre and Avante’s mobile and static operatives.- Adminstrator of Tracktik - Security Administration Reporting Database.- Client relations and retention. Providing enhanced customer service when clients have requested escalation.- Enforce corporate standards and policy.- Quality Assurance.- Organization of assets and effective time management planning to increase productivity.- Training and on-the-job coaching and education of employees.- Provide appraisal of employee performance.- Develop and implement training curriculum.

Toronto, Ontario, Canada

- Operate Crisis Control Centre for the most affluent clients residing in Bridle Path, Forest Hill and Rosedale.- Provides customer service for all inquiries (service, patrols, special events, and transportation)- Dispatch and Facilitate Rapid Alarm Response.- Task Management

Toronto, Ontario, Canada

- Provide Secure Transport for high profile Clientele.- Knowledge Of GTA- Residential Patrol and Alarm Response.- Close Protection for VIP Clientele.

Toronto, Ontario, Canada

- Enforce corporate standards and provide coaching for employees in a Healthcare environment.- Assist sites as requested with staffing or in Emergency situations.- Crisis Intervention with patients under the Mental Health Act.- Alarm Response.- Assisting with applications of restraints as directed by Healthcare Clinicians.- Secure transports of cash and secure storage of valuables.

Brampton Towers

- Provide Security at a High Profile Multi Building Apartment Complex.- Provide Parking Enforcement and Patrol to manage traffic and maintain safety in parking areas.- Enforcement of the Trespass To Property Act.- Respond to tenant concerns and provide conflict resolution.- Provide Assistance to Property Management.- Training/Coaching of Security Staff.- Liaison with Emergency Services.

Diploma, Law And Security Administration

Police Foundations

High School Diploma