Michael Shierling Email & Phone Number

Alpharetta, Ga, Us

Palo Alto, Ca, Us

• Review sales orders, noting any unusual service requirements and follow up with appropriate amendments.• Meet with customers/customer contractors and help the customer prepare their facility for a successful and efficient installation. • Monitor customer facility preparation and coordinate equipment shipment schedules to ensure timely and effective installation and commissioning of equipment. • Manages the day-to-day operational and tactical aspects of multiple medium scale software installation and upgrade projects. • Works across practices to share lessons learned and best practices.

Business was acquired by Allscripts in October 2017.Business was acquired by Hyland Software in October 2018.• Managed the design, deployment, upgrade of McKesson Patient Folder ( MPF ) systems, including clients, project team and technical resources. • Provided detailed planning, scheduling, oversight and technical expertise to McKesson clients as they implemented and upgraded their electronic health record ( EHR ) solutions to a successful completion.• Actively communicated with Clients, Project Teams and Managed Services to solve business and technical challenges. • Organized and provided detailed project plans, technical mentoring, monitoring and escalation support to Clients, Services and cross-functional activities.• Supported pre-sales teams with client and technical processes.• Worked closely with Development, QA, Sales, Services and Support to review and implement best practices, methodology, issue resolution and critical updates.• Developed effective long-term relationships and client satisfaction.

• Consulted with sales and project teams to complete technical decisions required for implementation.• Completed detailed project plans and status reports for implementation and go-live operations.• Technical administration and review to ensure compliance with client requirements.• Installed, configured, tuned and upgraded Knowlagent systems at client data centers, ensuring fully functional hardware, network and database/software operations.• Supported User Acceptance testing and training.• U.S. and International Travel.

Us

• Designed, installed, configured, and upgraded Clarus B2B eCommerce software solutions for ASPs, clients, and strategic partners along with back office software in Windows NT/2000 environments. • Provided technical project management and training for clients and strategic partners.• Identified client functional and technical requirements with the help of application consultants and client staffing.• Worked with Clarus and Microsoft development teams to resolve identified software defects and to ensure the quality of new software releases and service packs.• Assisted Sales and Business Development efforts with application and technical support. • Clients supported included AIG, Burlington Northern, Chevron, Compaq, MasterCard, Met Life and Wachovia.• U.S. and International Travel.• Configured and tuned development and marketing hardware scenarios for baseline product testing.• Performed and analyzed testing of Clarus eCommerce applications for accuracy, execution and throughput.• Provided feedback to pre-sales, clients, client support and strategic partners on configuration performance.• Worked alongside Microsoft consultants to fine-tune 2000 Server, COM+, Commerce Server, IIS and SQL 2000.

Bs, Management

Mba, Computer Information Systems