AeroLeads people directory · profile
Mike Silvester Email & Phone Number
Scheduling and Intraday Coordinator, Workforce Management
at
Tiffany & Co.
1 work email found
@tiffany.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Scheduling and Intraday Coordinator, Workforce Management
Location
Westfield, New Jersey, United States
Company size
Who is Mike Silvester? Overview
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Quick answer
Mike Silvester is listed as Scheduling and Intraday Coordinator, Workforce Management at Tiffany & Co., a with 10464 employees, based in Westfield, New Jersey, United States. AeroLeads shows a work email signal at tiffany.com and a matched LinkedIn profile for Mike Silvester.
Mike Silvester previously worked as Scheduling/Intraday Coordinator, Workforce Management at Tiffany & Co. and Operations Lead at D & D Technology, Inc. Mike Silvester holds Bachelor Of Music, Music Performance from Montclair State University.
Company email context
Email format at Tiffany & Co.
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{first}.{last}@tiffany.com
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AeroLeads found 1 current-domain work email signal for Mike Silvester. Compare company email patterns before reaching out.
Profile bio
About Mike Silvester
With over 20 years of experience in various operations roles, I am a dedicated and versatile professional who excels at workforce management, communication, reporting, and analysis. I am passionate about delivering exceptional customer service and optimizing resource allocation for a call center of 100+ agents across phones, chat, and email. I enjoy working with Tiffany & Co., a global leader in luxury retail, where I can leverage my skills and expertise to support the company's vision and values.As a Scheduling/Intraday Coordinator, I forecast staffing needs, create and maintain schedules, monitor staffing levels throughout the day, approve time off requests, and adjust staffing accordingly. I also create and provide reports to management regarding team performance, resource allocation, schedule adherence, YoY and WoW comparisons. I use my interpersonal communication skills to liaise with agents, supervisors, and other departments, and ensure that the call center delivers a 95% or greater service level. I am proficient in using various tools and software, such as Verint, Excel, and PowerPoint, to perform my tasks and present my findings.
Listed skills include Management, Technical Support, Customer Service, Public Speaking, and 1 others.
Current workplace
Mike Silvester's current company
Company context helps verify the profile and gives searchers a useful next step.
Tiffany & Co.
6 roles · 31 years
Mike Silvester work experience
A career timeline built from the work history available for this profile.
Scheduling/Intraday Coordinator, Workforce Management
Forecast staffing needs for a call center of 100+ agents across phones, chat, and emailSchedule personnel to deliver a 95% or greater service levelMonitor staffing needs throughout the day to address changes in channel volume and attendanceApprove time off requests and adjust staffing accordinglyCreate and provide reports to management regarding team performance, resource allocation, schedule adherence, YoY and WoW comparisons
Operations Lead
D & D Technology, Inc
Manage the day-to-day operations of an ISO9001 certified custom injection molding company Create and maintain monthly production schedulesOversee production quality and performance of secondary operations Liaison between design, tooling, and molding departmentsPrimary contact for customer service related issuesResponsible for supply chain management, purchasing, receiving, shippingCreate and update quality management system documentationDesign, implement and document production and tracking procedures
Aug 2004 - Jul 2018
Help Desk Analyst/Team Lead
Alternative Resources Corporation
Team lead for first level helpdesk/call center serving 2500+ usersCreate/delete network accounts (NT and Novell), Exchange mailboxes and distribution lists.Assist users with software usage and configuration issues including Microsoft Office, Outlook, and Internet ExplorerProvide performance metrics and ACD statistics to the site manager. Act as liaison between Site Manager and Level 1, also between Level 1 and escalation partnersReview and follow up on tickets opened/escalated by level 1 to minimize Service Level Agreement exceptions and ensure user satisfaction.
Jan 2003 - Feb 2004
Help Desk Analyst
Provide troubleshooting/diagnostic support for proprietary claims tracking and analysis software and business applications in a variety of Windows environments. Assist customers with software installation and configuration via phone and e-mail. Write documentation of support procedures, software installation. Modify and maintain Access database used for tracking customer information and call center activity Train and assist new employees in supported software and helpdesk procedures.
1998 - 2002
~4 yrs
Technical Support Representative
Provide troubleshooting/diagnostic support for on-line data service software packages and web-based services in DOS, Windows, and Macintosh environments. Assist customers with software installation/configuration via phone, fax, and e-mail. Write customized logon scripts using Word Basic to access on-line data service. Provide basic configuration support of third party communication software packages. Write documentation of support procedures for enterprise productsCustomer Service Representative of the Year, 1996
1996 - 1998
~2 yrs
Team & coworkers
Colleagues at Tiffany & Co.
Other employees you can reach at tiffany.com. View company contacts for 10464 employees →
ET
Ed Thoreum
Colleague at Tiffany & Co.New York, United States
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JC
Jocel Cartel
Colleague at Tiffany & Co.Metro Manila, Philippines
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FA
Francis Arcaro
Colleague at Tiffany & Co.New York, United States
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FP
Francesco P.
Colleague at Tiffany & Co.Beverly Hills, California, United States
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SG
Saul Garcia Sandoval
Colleague at Tiffany & Co.Guadalajara, Jalisco, Mexico
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JM
Josue Martinez
Colleague at Tiffany & Co.Ingleburn, New South Wales, Australia
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AP
Anita Paintal
Colleague at Tiffany & Co.United Kingdom
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NA
Najdyah Ali
Colleague at Tiffany & Co.Riyadh, Saudi Arabia
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SS
Samuel Solomon
Colleague at Tiffany & Co.Nigeria
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DP
Domenico Pirrone
Colleague at Tiffany & Co.Bologna, Emilia-Romagna, Italy
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Ed Thoreum
Colleague at Tiffany & Co.New York, United States
View →
JC
Jocel Cartel
Colleague at Tiffany & Co.Metro Manila, Philippines
View →
FA
Francis Arcaro
Colleague at Tiffany & Co.New York, United States
View →
FP
Francesco P.
Colleague at Tiffany & Co.Beverly Hills, California, United States
View →
SG
Saul Garcia Sandoval
Colleague at Tiffany & Co.Guadalajara, Jalisco, Mexico
View →
JM
Josue Martinez
Colleague at Tiffany & Co.Ingleburn, New South Wales, Australia
View →
AP
Anita Paintal
Colleague at Tiffany & Co.United Kingdom
View →
NA
Najdyah Ali
Colleague at Tiffany & Co.Riyadh, Saudi Arabia
View →
SS
Samuel Solomon
Colleague at Tiffany & Co.Nigeria
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DP
Domenico Pirrone
Colleague at Tiffany & Co.Bologna, Emilia-Romagna, Italy
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2 education records
Mike Silvester education
Bachelor Of Music, Music Performance
Diploma, Data Center Support
Chubb Institute
FAQ
Frequently asked questions about Mike Silvester
Quick answers generated from the profile data available on this page.
What company does Mike Silvester work for?
Mike Silvester works for Tiffany & Co..
What is Mike Silvester's role at Tiffany & Co.?
Mike Silvester is listed as Scheduling and Intraday Coordinator, Workforce Management at Tiffany & Co..
What is Mike Silvester's email address?
AeroLeads has found 1 work email signal at @tiffany.com for Mike Silvester at Tiffany & Co..
Where is Mike Silvester based?
Mike Silvester is based in Westfield, New Jersey, United States while working with Tiffany & Co..
What companies has Mike Silvester worked for?
Mike Silvester has worked for Tiffany & Co., D & D Technology, Inc, Alternative Resources Corporation, Gab Robins, and Dow Jones & Co..
Who are Mike Silvester's colleagues at Tiffany & Co.?
Mike Silvester's colleagues at Tiffany & Co. include Ed Thoreum, Jocel Cartel, Francis Arcaro, Francesco P., and Saul Garcia Sandoval.
How can I contact Mike Silvester?
You can use AeroLeads to view verified contact signals for Mike Silvester at Tiffany & Co., including work email, phone, and LinkedIn data when available.
What schools did Mike Silvester attend?
Mike Silvester holds Bachelor Of Music, Music Performance from Montclair State University.
What skills is Mike Silvester known for?
Mike Silvester is listed with skills including Management, Technical Support, Customer Service, Public Speaking, and Budgets.
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