Mike Singleton Email & Phone Number

Draper, UT, US

Salt Lake City, UT, US

Boston, MA, US

Partner with Team Leads, Group Team Leaders and Platform Management to provide insight and feedback into the decision making process that impacts the teams ability to deliver value. Work closely with teams and leadership to enable delivery of the team's goals and the platform's mission. Constantly looking for opportunities to help the teams improve.

Dublin, Ohio, US

At the time working here I was a ICAgile Authorized Instructor to teach, facilitate and deliver high-quality, interactive, and engaging training sessions to help individuals and organizations develop the necessary skills and knowledge required to work in Agile environments.

Draper, Utah, US

Acting as the Scrum Master for multiple team's, I Facilitate Scrum event's and activities, aligning scope and timeline between Product and Delivery team's meeting aggressive timelines with integrations for big box retailers, while maintaining the communication and transparency on all roadblocks and milestone fulfillment.

Draper, Utah, US

In this position I contributed to Progressives success by building out automation to provision and configure several types of applications to multiple farmed server environments. Coordinate and Collaborate with developers, product owners, QA, and infrastructure teams for delivery of mission-critical projects. Late night deployments.

Draper, Utah, US

• Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical Manuals, confer with users, or conduct computer diagnostics.
• Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.

Draper, Utah, US

Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. Monitor inbound and outbound call responses to assess associate’s demeanor, customer service performance and company policies.

Draper, Utah, US

• Supported customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

Draper, Utah, US

Help customer with complaints and questions, give customers information about products and services to understand the contract they were signing to fully utilize our services

Murray, Utah, US

In this position it was my responsibility to coordinate and plan with companies, sponsors, volunteers, and their immediate family to make a wish come true. This position had the unique responsibility of meeting and interviewing the child and their immediate family to ensure no other influence other than child’s honest wish would be granted.