Mike is an Agile Coach and a well seasoned Scrum Master with diverse experience in start-up, mature, rapid-growth, and enterprise level environments. Throughout Mike’s professional career he has worked as a Devops Engineer, Software Automation Engineer, Agile Delivery Manager, Scrum Master, and Professional Coach. Mike has substantial experience managing and coordinating date aggressive deliverables from initiative to production successfully.He has several tools and techniques enabling teams to enhance their collaboration skills both in person and virtually. Mike also focuses on processes as he believes “Work is more fun and less stressful when the process is right!”His commitment to self-improvement and passion for Lean/ Agile Principles are shown through his constant growing number of certifications, training activity, joining and participating in Agile communities to learn and challenge himself.
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Product ManagerO.C. Tanner Jul 2024 - PresentSalt Lake City, Ut, Us -
Scrum MasterFidelity Investments Apr 2022 - Apr 2024Boston, Ma, UsPartner with Team Leads, Group Team Leaders and Platform Management to provide insight and feedback into the decision making process that impacts the teams ability to deliver value. Work closely with teams and leadership to enable delivery of the team's goals and the platform's mission. Constantly looking for opportunities to help the teams improve performance, efficiency and deliver value to the customer. Supporting adoption, and enablement data and of tools (e.g., Jira, Jira Align etc. ) to help make data driven decisions. -
Agile TrainerKintsugi Training Institute Oct 2022 - May 2023Dublin, Ohio, UsAt the time working here I was a ICAgile Authorized Instructor to teach, facilitate and deliver high-quality, interactive, and engaging training sessions to help individuals and organizations develop the necessary skills and knowledge required to work in Agile environments. -
Delivery ManagerProgressive Leasing Apr 2021 - Apr 2022Draper, Utah, UsActing as the Scrum Master for multiple team's, I Facilitate Scrum event's and activities, aligning scope and timeline between Product and Delivery team's meeting aggressive timelines with integrations for big box retailers, while maintaining the communication and transparency on all roadblocks and milestone fulfillment. -
Software Automation/ Devops EngineerProgressive Leasing May 2016 - Apr 2021Draper, Utah, UsIn this position I contributed to Progressives success by building out automation to provision and configure several types of applications to multiple farmed server environments. Coordinate and Collaborate with developers, product owners, QA, and infrastructure teams for delivery of mission-critical projects. Late night deployments.
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It Support Specialist IiProgressive Leasing Mar 2013 - May 2016Draper, Utah, Us• Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical Manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.
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Quality Assurance Telecom (Operations)Progressive Leasing Dec 2012 - Mar 2013Draper, Utah, UsResponsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. Monitor inbound and outbound call responses to assess associate’s demeanor, customer service performance and company policies.
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Customer Service Team LeadProgressive Leasing Jun 2012 - Dec 2012Draper, Utah, Us• Supported customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
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Customer Service RepresentativeProgressive Leasing Nov 2011 - Jun 2012Draper, Utah, UsHelp customer with complaints and questions, give customers information about products and services to understand the contract they were signing to fully utilize our services
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Hospitality CoordinatorMake-A-Wish Utah Apr 2011 - Sep 2011Murray, Utah, UsIn this position it was my responsibility to coordinate and plan with companies, sponsors, volunteers, and their immediate family to make a wish come true. This position had the unique responsibility of meeting and interviewing the child and their immediate family to ensure no other influence other than child’s honest wish would be granted.
Mike Singleton Education Details
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Western Governors UniversityInformation Technology - In Progress
Frequently Asked Questions about Mike Singleton
What company does Mike Singleton work for?
Mike Singleton works for O.c. Tanner
What is Mike Singleton's role at the current company?
Mike Singleton's current role is Product Manager at O.C. Tanner.
What schools did Mike Singleton attend?
Mike Singleton attended Western Governors University.
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