Effectively service all set routed customers, delivering, merchandising, and selling products to a set retail and grocery customer base. Delivery customer base is within Calgary and southern Alberta. Maintain a high level of customer service, teamwork and efficiencies, while striving to meet and exceed targets. Able to drive a class 3 vehicle with Q endorsement , following proper Alberta Motor Vehicle safety regulations for a working truck. Responsible for guiding teammates with loading, time… Show more Effectively service all set routed customers, delivering, merchandising, and selling products to a set retail and grocery customer base. Delivery customer base is within Calgary and southern Alberta. Maintain a high level of customer service, teamwork and efficiencies, while striving to meet and exceed targets. Able to drive a class 3 vehicle with Q endorsement , following proper Alberta Motor Vehicle safety regulations for a working truck. Responsible for guiding teammates with loading, time management, and proper procedures. Show less

Senior Sales Consultant / Manager9 years -‘Top 10 Circle of Excellence (across Canada)’ performer and 4 Year Audio VIP, with advance knowledge of the latest in home theatre/audio technology and all other products in the store. Solid background in customer service, sales generation/retention, marketing and cross selling of all departments within the store. Employee training of products, demonstrations, proposals and negotiations. Market analysis and reporting of current industry… Show more Senior Sales Consultant / Manager9 years -‘Top 10 Circle of Excellence (across Canada)’ performer and 4 Year Audio VIP, with advance knowledge of the latest in home theatre/audio technology and all other products in the store. Solid background in customer service, sales generation/retention, marketing and cross selling of all departments within the store. Employee training of products, demonstrations, proposals and negotiations. Market analysis and reporting of current industry retailers. Attended Advanced Sales Workshops , vendor product training, and successfully completed the Future Leaders Training. Manager floor shifts directing /assisting staff and customers as needed (customer conflict resolution). Ran daily opening meeting before store opened.Merchandising SupervisorOpen and closing procedures. In charge of store NVR (Net Variance Report), Daily Stock Counts, Planogram changes, CFM (Customer Friendly Merchandising) departments, Receiving of inventory (white goods, brown goods, courier shipments), schedules, ran quarterly store inventory, hiring, defective transfers. Team recruiting, training, building and scheduling. Full investigation of inventory and loss prevention issues. Followed SOP on security issues/high shrink items (alpha cases, spider warps, security tags). Audit incoming/outgoing shipments. Organized and ran the health and safety committee. Equipment maintenance of the network and POS system. Customer conflict resolution. In charge of cleanliness of store and warehouse. Head Customer Service RepresentativeTeam hiring and weekly scheduling. Running the sales and return counter and team, handling customer conflicts and establishing effective resolutions. Cash balancing and reconciliation. Open and closing procedures for the store. Show less