Formulated, evaluated, and published metrics critical to operational decision-making by various internal business units. Demonstrated expert-level proficiency in Microsoft Excel, sharpening hands-on experience with SQL and MS Access. Employed Qlikview, Toad for Oracle, Business Objects, Excel, VBA, Access, Oracle, and Linux to complete key tasks. Helped perform quality assurance audits of two newly introduced financial systems, cementing data accuracy. Passionate about updating and improving processes through automation and documentation.Select Highlights:• Reduced chargeback fraud by 10% over the previous year after generating daily and weekly reports crucial to diagnosing chargeback trends. • Innovated a new global dashboard for senior leaders to follow order health across several financial systems for non-U.S.-based transactions. • Updated five monthly dashboards, three weekly reports and three separate daily reports. Improved data quality through VBA automation. • Pinpointed $300K in fraud by strengthening existing manual discounting reporting processes.• Expedited report generation and analysis through VBA automation, shaving 110 minutes to a full workday from the completion times while plummeting manual errors to zero.

Monitored comprehensive customer experience and application viability for corporate software product line as the Lead Operations Engineer. Compiled relevant requisites and innovated a season readiness architecture plan, directly working with various internal business units. Trained and supervised two additional teams while balancing oversight of 250+ Linux servers, appliances, and network devices. Tapped as the “go to” person for operational malfunctions and troubleshooting, collaboratively partnering with customers and CA support to address all issues.• Empowered other groups to handle their individual server infrastructure through the development of a new implementation plan, documentation, and training, transitioning away from being on call 24/7. • Supervised 350+ servers running the Willy product in support of Turbotax, closing monitoring infrastructure health and customer experience. • Slashed system downtimes and broadened application visibility for establishing automated server monitoring and alerts for application health alerts.• Updated and revised all documentation, including the Willy website, eRoom, and wiki. • Relocated the datacenter infrastructure from San Diego to sites in Washington and Las Vegas, personally upgrading all software, equipment, and processes. Introduced four additional business units to the Willy product. • Installed new Willy customer experience software as well as new network monitoring resources, ultimately supplying business units with real-time, customer, server, and network data information.

Duties include tracking software license purchases and use, performing physical audits on servers and other hardware, ensuring inventory is correctly updated in the database, and creating projects to help improve the data accuracy of all Intuit assets.• Created multiple Quickbase applications to track Software licenses and all hardware disposal pickups• Produced and designed the Asset Management lifecycle processes and procedures for all hardware assets at Intuit. Also, learned and created a Wiki website to publish the processes• Currently managing the Business Objects ITSM reporting universe• Enabled Intuit to more effectively utilize hardware assets and software licenses by creating application models and improving tracking processes• Reduced risk by providing high quality information relating to software audits• Improved overall quality of asset tracking system and historical data through the use of physical audits, virtual server record creation, and continually updating hardware records in Remedy